Service Representative Customer
Resume:
Lisa Brown
Navasota, TX *****
************@*****.***
I am an asset to your company because I am driven to succeed and accomplish all goals that are set before me. I am able to problem solve and work on my own or in a team setting. I have a love for people and want to help. I am very good at organizing and utilizing time restraints. I work well with others and can take constructive criticism. I own my mistakes and learn from them. Authorized to work in the US for any employer
Work Experience
Healthcare Service Representative 1
Kelsey-Seybold Clinic-College Station, TX
September 2021 to Present
• Answer inbound calls
• Input patient information
• Schedule, Reschedule and Cancel patient appointments
• Adhere to Contact Center policies
• Adhere to HIPAA Policies
• Correct errors made by other agents and informed agents of mistakes
• answer agent questions in chat and on production floor
• Use of Microsoft programs
• Use of Finesse
• Use of Calabrio
• Use of Epic
• MKO bootcamp
o Helping patients troubleshoot technical issues with my Kelsey online/app o Get patients signed up with my Kelsey online
o Scrub appointments that are keyword, anow, and scheduled incorrectly online by patients o Field incoming calls from patients that are needing help navigate the My Kelsey online app and website Patient Service Representative
Baylor Scott and White-College Station, TX
February 2024 to May 2024
Check patient's chart before appointment to ensure they are aware of any high estimates, insurance is up to date and patient chart is ready for next day visits. Know how to use Epic system to check patient's in, cash out any co-pays, run reports, check patient media that is in the chart, document in chart, send mychart messages as needed, verify insurance, travel screening. Medical Receptionist/Front Desk
the Paull Allergy and Asthma Clinic-Bryan, TX
April 2020 to June 2021
• Use of basic office equipment
• Patient care
• Customer Service
• Multitask and keep up with pace of office
• reply to fax and emails within a timely manner
• verify insurance benefits
• receive and chart incoming lab results
• complete record requests
• enter new patient information
• make sure charts were accurate and complete
• collect co-pays and past due balances
• scan chart into electronic system
• Make appointments and maintain appointment book
• train new employees on office policies and software
• comply with HIPPA policies.
• Doc2U call center scheduler
o Made appointments for patients to see provider at home when covid first broke out o Set doctor itinerary and mapped out routes for appointments o Took payments for appointments
o Helped structure provider schedule around office hours for DOC2U appointments o Create policy and procedures for Doc2U
o Take lab specimens to lab for testing
o Call patients to confirm appointments
• Open and close office
• Set up for next day’s business
• Set up virtual visits for patients and helped walk them through setup of skype
• Covid screened all patients
Receptionist
Kingdom Animal Hospital-Bryan, TX
June 2018 to April 2020
• Answer Multi-line phones in a busy work environment
• use basic office equipment
• Check in Clients as well as check them out and take payment
• take detailed messages for doctors
• refill meds for client’s pets
• schedule appointments using corner stone
• create new client profiles and files
• Make sure charts were accurate and complete
• Make sure patient vaccines and preventative health were up to date and accurate
• Customer service
• Run shift alone when necessary
• Field multi line phones
• Help patients with aftercare of with passing of pets
• Open/close office
• Make ready and deposit bank deposits
• Train new staff on office policies and practices
• Inventory product for orders
• Assist with blood draws
• Assist with live births
• Assist with euthanasia
Temporary Employee
Spherion-Bryan, TX
April 2017 to February 2018
work in any office setting
• answering phones
• filing papers
• data entry for new employees
• call center
• data review
• organize file closets
• remove old files out of file closet for destruction License Specialist 1
Texas Department of Public Safety-Bryan, TX
February 2016 to June 2016
• renew and issue new Driver liscenes and Identification cards with the proper documentaion Cashier/Customer Service
Clint's-Anderson, TX
June 2012 to February 2016
• work the grill and clean the grill
• count down tills at night
• count down lottery at night
• do deposits at night
• stick the gas tanks at night
• clean the store and face the merchandise
Women's Sales Associate
Macy's-College Station, TX
April 2015 to November 2015
• make sure dressing rooms are neat and clean
• make sure floor is neat and clean
• help customers when needed
• do bra measurments
• organize closets for departments
• sign customers up for macy's cards
Crew Member
Target-College Station, TX
June 2014 to March 2015
• unload product off of trucks
• sort products as they come to us off the trucks
• remove products from boxes
• places baskets with products in their section
• Place products on the shelf in their space
• fill shelves with items in backstock
• backstock items we didn't need off the truck
Cashier/Customer Service
Sam's Club-Bryan, TX
May 2011 to March 2012
• greet members at the door
• upgrade and renew memberships
• scan members items and cash them out
• clean gas spills
• gather trash at end of shift
Meat Clerk
Albertsons-College Station, TX
January 2007 to February 2007
• fill orders
• clean cases
• steam orders
• refill shelves and cases
• clean meat market area
Waitress/Cashier
Pizza Hut-Navasota, TX
June 2001 to December 2001
• seat customers
• take orders
• fill orders
• refill drinks
• tend to customer needs
• buss tables
• clean the resturaunt
• refill salad bar nightly
• clean salad bar nightly
• cash customers out
Cashier/Customer Service
Brookshire Brothers-Navasota, TX
December 2000 to May 2001
• ring up customer orders
• clean the store
• count tobacco
• return unwanted items
Education
Incomplete in Criminal Justice
Blinn College - Bryan, TX
August 2012 to December 2014
incomplete in Criminal Justice
Sam Houston State University - Huntsville, TX
January 2014 to May 2014
High school diploma
Liberty High School - Peoria, AZ
July 2006 to July 2006
Skills
• 15 plus years Customer Service
• Call Center
• Data Entry
• Filing
• Microsoft Office Programs
• Receptionist
• Scheduling
• Inventory
• Medical Records
• HIPAA Compliance
• Insurance Verification
• Cash Handling
• Patient Care
• Office administration skills
• Typing skills and accuracy
• Leadership Positions and skills
• Citrix program
• Finesse Program
• Epic Program
• Calbrio Program
• 2 years Call Center Experience (Doc2U and Kelsey Seybold)
• Clerical experience
• Microsoft Access
• Front desk
• Software troubleshooting
• Cash register
• Leadership
• Medical records
• EMR Systems
• Medical Scheduling
• Multi-line Phone Systems
• Medical Receptionist
• Help Desk
Contact this candidate