Customer Service Los Angeles

LEONORA C. KIM

**** *** ***** ****., *** *-***, Los Angeles, CA 90039

TEL. 619-***-**** • **************@*****.***

OBJECTIVE: An individual who is well organized, communicates well, and practices excellent time management skills. In addition, excellent customer service skills, a problem-solver, and gracefully assists unhappy customers.

I am seeking a position as receptionist where extensive experience in customer service and relations along with excellent document record-keeping and organizational skills can be fully utilized to maximize the company’s requirements and customer satisfaction. EXPERIENCE: NOV 2019 - PRESENT

PROFESSIONAL CAREGIVER, INDEPENDENT LOS ANGELES, CA

• Coordinates care for high-profile patients with daily living activities inside their private homes.

• Update documentation and reports detailing patient activities, care action, and hospital determinations.

• Maintains patients’ records daily in a timely manner; documents medication distribution as applicable, leisure activities, incidents, and observations; reports any changes in patient’s physical condition and/or behavior, and visitors; observes and reports the health and emotional condition of patients, and promptly reports all changes to the family or guardian.

• Maintains a clean, safe, and orderly environment for the patients; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas.

• Follows proper procedures in emergency situations and responds promptly and positively to patients’ requests for assistance.

• Encourages teamwork through cooperative interactions with co-workers. JUN 2013 - OCT 2019

BUSINESS PROPRIETOR, CALNOZA BUILDER CEBU, PHILIPPINES

• Maintained high customer satisfaction ratings with a well-trained, empowered team taught to go above and beyond with service.

• Managed a strong workforce with expert handling of hiring, training, and day-to-day management needs.

• Improved organizational efficiency with clear responsibilities, policies, and cross- functional procedures.

AUG 2009 - MAR 2013

CUSTOMER SERVICE MANAGER, SYNTECH PROPERTIES CEBU, PHILIPPINES

• Maintained customer satisfaction with professional management of complex escalated customer concerns.

• Maintained high-quality service delivery with productive resource allocation and workflow coordination.

• Boosted customer loyalty through initiatives to reduce customer effort, better resolve problems, and improve service delivery.

AUG 2004 - APR 2009

LIFE PLANNER, PRIMERICA FINANCIAL CEBU, PHILIPPINES

• Helped clients devise personalized strategies covering insurance, savings, investment, pension planning and setting up trusts and living wills.

• Created responsive plans for clients with options for customization and future optimization.

• Delivered exceptional customer service to bolster strong relationships and build positive experiences.

FEB 2001 - JUL 2004

PROPRIETOR, FLEURI FLOWER SHOP CEBU, PHILIPPINES

• Maintained high customer satisfaction ratings with a well-trained, empowered team taught to go above and beyond with service.

• Oversaw company finances with a well-organized accounting system and strong financial controls for meeting budget targets.

AUG 1994 - JAN 2001

BANK TELLER, PLANTERS DEVELOPMENT BANK CEBU, PHILIPPINES

• Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings.

• Communicated professionally and personally with customers to assess needs and develop solutions.

• Reconciled transactions and verified cash totals without variances. EDUCATION: MARCH 1994

UNIVERSITY OF SAN JOSE RECOLETOS CEBU, PHILIPPINES BSC, COMPUTER SCIENCE

REFERENCE: Erlitz C. Galindo, BSN, RN

Case Manager, Hollywood Presbyterian Medical Center 1300 N Vermont Avenue, Los Angeles, CA 90027

323-***-****/5813 • ******.*******@***********.***

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