Customer Service / Tool Crib / Designer

Michael J. Allen

Hartford, WI, *****-**** 414-***-**** *****.****@*******.*** www.linkedin.com/in/mikejallen8

PROFESSIONAL SUMMARY

Conscientious Tool Crib Supervisor with 12+ years of experience who works well with others, especially internal and external customers. Strong technical background with attention to making sure inventory is ordered and in stock to keep production running and minimize down time. Forged strong relationships with customers by quickly resolving issues and providing excellent service. Communicated and presented information to internal and external customers at all levels.

Collaborated with cross-functional teams to enhance productivity and meet deadlines.

CORE COMPETENCIES

Customer Service Collaboration Communication Attention to Detail

Analytical Skills Organizational Skills Inventory Control Procedures Problem-Solving

Decision-Making Teamwork Vendor Managed Inventory

Oracle EAM Manager AutoCAD Mechanical 2019 Microsoft 365

PROFESSIONAL EXPERIENCE

Master Lock Company, Milwaukee, WI Oct 2011 - April 2024

American company that has been developing padlocks, combination locks, safes, and related security products for over 100 years

Tool Crib Supervisor

Maintained a $5 MM inventory which includes machine maintenance, machine repair, tooling for production, safety supplies and PPE. Placed purchase orders, conducted cycle counts, approved invoices, and dealt with day-to-day operations. Collaborated with cross-functional teams to plan inventory levels and optimize inventory storage. Ensure inventory is appropriately maintained and accurate. Assigned responsibility for 10 production departments consisting of over 300 machines.

Promote a positive work environment and maintained Customer Service Level over 95% through weekly cycle counts and focusing on high usage tooling.

Maintained optimal inventory levels to meet company goals and needs.

Developed and expanded customer relationships by anticipating tooling needs and providing excellent service. This was accomplished by focusing on the Best of the Best (BOB) production parts, making them a high priority when scheduling production and keeping down-time to a minimum.

Built positive customer relationships by actively listening and responding to customer needs.

MICHAEL J. ALLEN Page 2 414-***-**** *****.****@*******.***

PROFESSIONAL EXPERIENCE (CONT’D)

Approved and released invoices, completing blanket purchase orders totaling over 300 annually per the invoices.

Assisted 30+ machinists / tool makers on all three shifts and 10+ engineer supervisors to locate and/or update drawing(s) of component parts in AutoCAD used in manufacturing.

Briggs and Stratton Corporation, Wauwatosa, WI Oct 1994 – June 2007

World’s largest manufacturer of air-cooled gasoline-powered small engines, generators, pressure washers, and snow throwers with $2.5 billion in annual sales.

Tool Room Facilitator

Supervised a 3-shift tool room operation, die maintenance and build, and production of stamping components. Led union staff of 25.

Established maintenance procedure for carbide stamping dies that reduced down time by 50%.

Organized tool makers in developing and manufacturing stamping dies for 2 model engine snow blower spark arrestor recalls that results in dies completed and running production within 4 weeks of requested time frame.

EDUCATION

Tool and Die Design Certificate, Acme Institute of Technology, West Allis, Wisconsin.

COMMUNITY INVOLVEMENT

Job’s Daughters International, Adult Leader in Masonic Youth Group for Girls

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