It Service Asset Management

Brian Allen

405-***-**** • Edmond, OK *****

**********@*****.***

IT Service & Operations Management

Highly skilled in streamlining IT service and operational activities, delivering strategic solutions across multiple sectors, revolutionizing and optimizing IT vendor & asset management through the implementation of robust processes/policies significantly boosting cost efficiency.

Adept at driving substantial cost savings and operational efficiencies through skilled negotiations and strategic vendor management. Track record of developing and managing high-impact IT projects enhancing infrastructure reliability and service quality. Excel at optimizing software and hardware inventory management, overseeing assets for vendors using tools like FlexNet Manager Suite, ServiceNow, and SCCM, and leading disaster recovery initiatives. Instrumental in devising procurement strategies, securing favorable terms and conditions, and ensuring comprehensive IT governance. Credible history of significantly boosting system protection levels and organizational readiness for business data center through rigorous planning and execution of disaster recovery exercises. Notable success in conceptualizing enterprise-wide IT solutions and improving operational response capabilities and decision-making processes.

Areas of Expertise

•IT Asset Management

•IT Program/Project Management

•IT Vendor & Contract Negotiation

•Proposal Management (RFI/RFP)

•Software Procurement & Renewal

•Software Asset Management

•IT Infrastructure Projects

•Disaster Recovery Planning

•Software License Compliance

•Financial Analysis & Budgeting

•Cloud-Based System Management

•Data Center Management

•Business Continuity

•IT Service Quality Enhancement

•Technical Demonstrations

Signature Accomplishments

●Developed a Capacity Planning Dynamic Chart Generator for Fidelity Investments, enhancing strategic decision-making through dynamic visualization of capacity utilization.

●Achieved significant cost savings for Seagate by being instrumental in negotiating a $250K reduction on IBM 2012 Support Renewal and saving an additional $1.1M through the strategic decision to drop support and terminate Oracle licenses.

●Pioneered the implementation of a first-time 0% interest finance plan at Seagate, providing innovative financing options to facilitate equipment purchases and upgrades.

●Honored with two Fidelity Investments President's Awards for exceptional leadership and project execution in infrastructure projects, demonstrating outstanding performance and dedication.

Career Experience

Manager of IT Asset Management - Digital Nexus, KPMG, Oklahoma City, OK 10/2020 to 5/2024

Secured favorable contract terms and conditions for new purchases and renewals by leading the entire procurement process for cloud and on-prem contracts. Established robust processes, policies, and standards that significantly improved cost efficiency, control, risk management, compliance, and overall business performance in IT Governance.

●Successfully uploaded all purchase data to the cloud-based FNMS after migration, enabling accurate license consumption tracking and application association.

●Centralized purchase order and support renewal documents in one repository and uploaded to FNMS, creating licenses and associating them with applications for effective license tracking.

●Centralized purchase order and support renewal documents in one repository and uploaded to FNMS, creating licenses and associating them with applications for effective license tracking.

●Ensured optimal management of hardware and software inventory for over 50 vendors, including major names like Oracle and IBM, utilizing tools such as FlexNet Manager Suite, ServiceNow, and SCCM.

●Documented terms and conditions of 12 Oracle Master Agreements using Mural for visual accessibility and Excel for mapping.

●Adjusted Oracle Technology software deployment to smaller virtual environments and orchestrated uninstalled unused software, significantly reducing license usage and avoiding additional purchases.

Manager - CIO Advisory, KPMG, Oklahoma City, OK 11/2019 to 10/2020

Elevated customer support quality by improving software asset management, software contracts, and support renewals through strategic negotiation techniques. Fostered professional development among KPMG Associates by providing mentorship and guidance.

●Streamlined software license management by utilizing FlexNet Manager Suite and ServiceNow to perform Software License Positions.

●Created an Effective License Position in ServiceNow for Oracle licenses by migrating data from FNMS.

Solution Engineer, Flexera, Itasca, IL (Remote from Oklahoma) 8/2019 to 11/2019

Delivered compelling customer demonstrations, technical presentations, and proof of concept activities, enhancing potential customer engagement in the Pre-Sales organization. Enhanced proposal submissions by contributing detailed and responsive answers to RFI/RFP inquiries.

●Boosted sales outcomes by providing critical insights to the Sales Team and Account Managers, facilitating the closing of the sale.

●Conducted a demo of FNMS capabilities and articulated the product's value/functionality, leading to a software purchase by the customer.

Sr. Licensing Consultant, Flexera, Itasca, IL (Remote from Oklahoma) 12/2017 to 8/2019

Established solid software license positions for 45 Fortune 500 customers through consulting service via Flexera's FlexNet Management Suite. Enhanced client capabilities in managing software licenses by conducting operational and advanced training sessions using FNMS.

●Optimized client strategies for Oracle Software Licensing, Support Renewals, and Contracts, ensuring effective and compliant software utilization.

●Reconfigured FNMS to effectively track and manage Oracle software consumption, creating accurate software license positions for multiple customers.

●Streamlined the process for Oracle Software Support Renewals, reducing the annual number from 30 to 5 through effective grouping and co-terming of support contracts while educating the customer on the process.

Sr. IT Vendor Manager & Asset Manager, Seagate Technology, Oklahoma City, OK 3/2012 to 12/2017

Fostered improved vendor relations and transparency through regular and effective communication with major vendors such as Oracle, IBM, and EMC. Enhanced vendor management practices by utilizing Performance Scorecards and conducting regular Vendor Reviews to ensure compliance and service quality.

●Achieved substantial cost savings of $1.1M by conducting thorough reviews of Oracle license usage and making strategic decisions to drop support and terminate unnecessary licenses.

●Negotiated substantial software discounts between 65% to 90%, leading to significant reductions in procurement costs.

●Supported organizational restructuring and integration efforts by providing expert Oracle licensing and contract reviews during mergers and acquisitions.

●Secured significant financial savings of over $6M through Enterprise License Agreements negotiation and execution with EMC.

●Reduced the daily volume of emails and phone calls by 50%, thereby increasing operational efficiency, through the implementation of improved business processes.

●Developed an Excel VBA application to efficiently process a 40K row EBS user report, reducing report generation time from 2-4 weeks to just 6 minutes.

Sr. Disaster Recovery Manager IT Program Project Manager, Seagate Technology, Oklahoma City, OK 10/2006 to 3/2012

Authored and managed a comprehensive Disaster Recovery Plan for the United States Business Data Center, significantly improving disaster preparedness. Upgraded project management competencies by designing and delivering targeted training for Data Center Infrastructure Management, enhancing the skills of Project Managers.

●Directed the Seagate U.S. Business Data Center Disaster Recovery Program, boosting system protection levels from 13% to 99%.

●Enhanced organizational readiness for disaster scenarios by leading rigorous Disaster Recovery Exercises.

●Pioneered the implementation of more than 90 enterprise infrastructure projects involving global teams and external vendors, greatly improving infrastructure reliability and capabilities.

●Developed and implemented a PMO project initiation workflow to streamline project management processes organization-wide.

●Instituted weekly meetings with all managed vendors, significantly improving relationships and enabling better negotiations that resulted in enhanced discounts and terms.

●Led a Disaster Recovery (DR) team to implement DR servers for mission-critical and business-critical applications, increasing the protection rate from 13% to 99%.

Additional Experience

IT Capacity Planner, Fidelity Investments, Dallas, TX IT Performance Specialist, Fidelity Investments, Dallas, TX

Educational Background

Bachelor of Science: Geology, Oklahoma State University

Licenses & Certifications

Certified Asset Management Professional (CAMP)

Certified Software Asset Manager (CSAM)

Operations Consultant Certificate: Flexera FlexNet Manager Suite

Certified Business Continuity Professional (CBCP)

Member Business Continuity Institute (MBCI)

ITIL v3

Technical Proficiencies

Misc. Business: MS Project, MS-Office Suite, ADDM, FlexNet Manager Suite, ServiceNow, Oracle iProcurement, SharePoint, Coupa, Ariba, Inquiry Express

Portfolio Management: Clarity, Planview, Salesforce.com

Programming Languages: C++, Visual Basic, Python, JavaScript, XOJO, SAS, Cobol

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