Customer Service Representative
Resume:
TIMOTHY
PARKER
Franklinton, NC
**.***********@*****.***
Objective
Experienced Customer Service Representative seeking a position where I can utilize my strong communication and problem solving skills to provide top-notch customer support, enhance customer satisfaction, and contribute to the company’s success.
EXPERIENCE
Customer Care Representative CVS Health
MAY 2023-CURRENT
oManaged inbounds customer inquiries via phone, maintaining a 93% customer satisfaction rating.
oResolved an average of 61 customer issues per day.
oDocumented and tracked all customer interaction in a timely manner.
oExplained copays, deductibles, coinsurance, and out of pocket maximum to members.
oCalled other insurance companies and healthcare physicians on behalf of members per the company.
Customer Service Representative Continuum Global Solutions
JUNE 2021-DECEMBER 2022
oEnsured productivity met or exceeded service and quality standards.
oAdhered to HIPAA policies and protocols, becoming HIPAA certified.
oNavigated through multiple computer applications with speed and accuracy.
oProvided support for pharmacy information management system to retail pharmacy employees.
oAnswered incoming chats from employees.
oExplained copays, deductibles, coinsurance, and out of pocket maximum to members.
Tech Support Representative Kelly Connect
JULY 2020-MAY 2021
oNavigate customers through various apps.
oData sharing and synchronization troubleshooting.
oResolving username and password difficulties.
oDiagnosing and resolving issues including internet connectivity, email, and application downloads
oInteracting with customers in response to inquiries, concerns, and requests about products and services.
Care Manager Sunrise Senior Living
AUGUST 2019-JULY 2020
oCollected, tracked, and maintained patient history; recorded any new data.
oTook vitals, including blood pressure, heart rate, and temperature.
oAdministered medication; monitored medication doses and patient response.
oChanged bandages, dressings, and feeding tubes as needed; inserted and changed catheters • Assisted patients with personal hygiene.
oProvided emotional support to patients and patients' families; listened to concerns and feedback.
oReported any unusual or drastic changes in patient behavior or symptoms; seek help when needed.
Customer Service Representative Xerox
OCTOBER 2016-MAY 2015
oProvided troubleshooting assistance to Verizon customers.
oEnsured productivity met or exceeded service and quality standards.
oResponded to escalated calls from customer service regarding issues with cell phones, tablets, accessories, service, etc.
oResearched denied claims and supported documentation against denied claims.
oAccepted and implemented feedback to achieve individual and team performance goals.
oMaintained expectations regarding call quality and resolution time.
oUtilized multiple computer screens and computer systems.
EDUCATION
High School Diploma Franklinton High School
AUGUST 2002-JUNE 2006
SKILLS
oHIPAA Certified
oMedical Terminology
oType 50 WPM
oCommunication Skills
oInterpersonal Skills
oMultitasking Skills
oAnalytical Skills
oTime Management Skills
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