Customer Service High Level
Resume:
Yvonne Lopez
Looking for FT employment!
Southaven, MS 38671
**********@*****.***
Obtain a position where I can maximize my leadership and organizational skills with room for advancement.
Work Experience
Patient Escort
Methodist Le Bonheur Healthcare-Olive Branch, MS
February 2022 to January 2024
Specialized in helping patients go from one location in the hospital to another using wheelchairs, beds, or walking with them. Very high level of customer service as I dealt with patients who were dealing with sometimes near death experiences. Empathetic and hardworking to ensure each patient was seen in a timely manner.
Floor Finisher
Baptist Memorial Hospital Desoto-Southaven, MS
February 2020 to October 2021
I am currently a floor finisher who dust mops, sweeps, scrubs and strips and waxes many different types of hospital floors. I also work the Environmental services side and sanitize rooms using specific cleaning products. Throw away biohazard trash, soiled linen, and trash as well as sweep and mop each area. Provide excellent customer service while in each department. Facilities Maintenance Technician
California State University-Sacramento, CA
June 2018 to July 2019
Conducts regular cleaning and sanitizing of classrooms, restrooms, offices, hallways, lobbies, stairways, drinking fountains and light fixtures. Cleans floors by sweeping, mopping, stripping, waxing, and refinishing with new wax or buffing floor surfaces. Cleans carpets by vacuuming, shampooing, spot cleaning or deep steam cleaning. Operates equipment and machinery used in maintaining facilities such as scrubbers, backpack vacs, and carpet steamers. Moves and rearranges furniture and classroom equipment. Wipes tables, cleans whiteboards, empties all receptacles, and reports any safety issues. Maintains supply for all buildings and refills chemicals, as well as complete all work orders. Perform all duties without supervision and maintain a high level of customer service as there are thousands of students and staff on campus. Lock and secure all doors and windows. Drive company vehicle around campus, and keep current on all campus policies.
Pharmaceutical Technician
Janssen Pharmaceuticals-Vacaville, CA
August 2015 to May 2017
Performs cleaning and room sterilizations daily, performs preventative maintenance checks, produce requirements by maintaining and operating equipment such as the Volkmann and Quadro U20 Comil. Observe all line conditions, adjust equipment controls, calculate yields and adhere to all standard operating procedures (SOPs). Maintain a clean and safe work environment and follow all good manufacturing practices (GMPs), and also comply with FDA and DEA regulations. Work with active pharmaceutical ingredients (API) and perform transactions and handling of controlled substances. Train fellow technicians frequently.
Housekeeper
ABM Government Services-Travis AFB, CA
December 2013 to October 2014
Clean and maintain several areas within David Grant Medical Center. Sanitize hospital beds, furniture, and equipment with many different cleaning products including bleach and other solutions. Sweep, mop, change curtains, and wipe walls from top to bottom. Bending, lifting, walking briskly each shift. Perform up to 15 discharges a shift with speed and effectiveness. Work unsupervised and perform all tasks in each area of the hospital. Communicate with supervisors and fellow staff to ensure all discharges and cleaning are done in a quick and precise manner. Work with customers that are ill and be able to maintain a high level of professionalism.
Lead Custodian
Pride Industries-Travis AFB, CA
February 2009 to June 2012
Lead team to thoroughly and efficiently clean and maintain up to eight military facilities each shift. Cleaned building floors by sweeping, mopping, and vacuuming. Dusted all furniture and fixtures thoroughly and carefully. Scrubbed and cleaned all bathroom fixtures and partitions and supervised the sanitation and cleaning of bathrooms by other employees. Wash and spot cleaned files, desktops, office glass, partitions, and doors. Promoted building security by locking all doors and being responsible for several keys, which included those of high security buildings. Cleaned all buildings with green products for environmental safety. Ensured cleaning was done in a timely and efficient manner in accordance to military rules and standards as stated in the contract's SOW with little to no incidents or write-ups. Supervisor
Pride Industries-Travis AFB, CA
June 2007 to February 2009
Supervised a team of 20 to serve hundreds of customers daily in a fast paced military facility and over 1,000 customers on weekends. Supervised the sanitation, maintenance, and care of building and grounds. Inspected grounds and picked up any trash inside or outside the facility. Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare for special and large events. Ensured the sanitation of all food preparation and the proper hygiene of all employees. Maintained a very high level of customer service and filled out all necessary paperwork each shift. Handled all money and receipts and supervised the money count at the end of each shift. Won the Hennessey Award in 2008 for excellence and sanitation in a dining facility. Custodian
Pride Industries-Travis AFB, CA
August 2005 to June 2007
Cleaned and maintained a military installation by sweeping, mopping, and scrubbing floors. Picked up all spills, wet and dry. Returned all perishable items to their proper location. Operated compactor and balers to discard all boxes and trash. Mixed water and detergents in containers to prepare chemical cleaning solutions. Kept janitorial closets clean and organized. Promoted to supervisor after a year and a half. Education
University of Phoenix - Phoenix, AZ
July 2009 to April 2011
Skills
• Microsoft Office (10+ years)
• Custodial Experience (10+ years)
• Supervising Experience (2 years)
• Driving Experience (10+ years)
• Cash Handling
• Manufacturing
• English
• FDA Regulations
• Facilities Maintenance
• Environmental services
• Cleaning
• Hospital experience
• Buffing
• Pharmacy technician experience
• Driving
• Customer service
• Supervising experience
• Cash handling
• Manufacturing
• Hospital experience
• CGMP
• Microsoft Word
• Lean manufacturing
Awards
Hennessey Award
June 2008
Out of over 20 Air Force Bases competing for this award, our AFB, Travis AFB won this prestigious award while I was the supervisor. The award was for cleanliness, professionalism, and overall quality of our military dining facility.
Certifications and Licenses
CDL
March 2023 to Present
CDL A
Assessments
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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