Customer Service Experience
Resume:
Chanttelle Rojas
786-***-**** : *************@*****.***
OBJECTIVE
I'd like to secure a long term position in order to grow with the company. While I have skills and experience to offer, I'd also like the opportunity to learn more and be considered for advancement when appropriate. SUMMARY OF QUALIFICATIONS
• Over One year of work experience as a Cashier
• In depth knowledge of customer driven service styles
• Hands on experience in maintaining an assertive awareness of the areas around the cashier’s booth
• Quick learner of products and it’s preparation
• Good computer skills such as typing and keyboarding
• Demonstrated attention to detail and ability to work in a self-directed manner ACCOMPLISHMENTS
• Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach
• Provided timely and welcoming customer service
• Changed cash register handling process
• Maintained knowledge of cashier procedures
• Kept work area clean by utilizing appropriate cleaning standards
• Managed, counted, verified, and reconciled daily sales RELEVANT EXPERIENCE
Yard house /south beach
Server June 1 2022–
• Greeted guests in a timely and friendly manner.
• Correctly entered orders including those with special requests and modifications into POS system.
• Maintained an organized and clean work environment to maximize the guest’s experience.
• Properly prepping all ingredients and pizza dough, inventory of preparation.
• Obeyed all health and safety regulations.
La Trattoria
Server May 2013 – March 2014
• Prepared the tables, laid out napkins and utensils, made sure the condiments where refilled, performed all other tasks.
• Stayed updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items…etc.
• Handled the table bookings, directed customers to their tables, presented menus, suggested dishes, assisted in drink selection, informed customers about food preparation details, communicated specific customer needs to the cooks.
• Maintained proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepared mixed drinks for service to customers table.
• Properly opened and poured wine at the tableside.
• Obtained revenues, issuing receipts, accepting payments, returning the change.
• Performed basic cleaning tasks as needed or directed by supervisor.
• Filled in for absent staff as needed.
• Assisted with special events as needed.
• Greeted all guests and owners warmly with an appropriate greeting.
• Adhered to grooming and appearance standards consistently.
• Understood and could communicate products and services available at the restaurant.
• I also have some familiarity with basic cooking skills Cashier Sept 2011 – April 2013
• Greet customers as they arrive and take their order
• Assist customers with ordering decisions when required, also suggested additional food items
• Operate cash register and adding machine in order to manage cash for sold items
• Calculate discounts as appropriate
• Keep all areas clean including restrooms and parking lot
• Stock items when required also performed inventory
• Balance all transaction at the end of the day for cash reconciliation EDUCATION
Coral Gables Senior High
ADDITIONAL SKILLS
• Sound mathematical background
• Good organizational and multitasking skills
• Excellent verbal and written communication skills in English and Spanish
• Able to stand and walk for extended periods of time
Contact this candidate