Customer Service Representative

Staci Rock

**** ***** ****** ********, ** *****

C: 315-***-****

***********@*****.***

Objective:

Seeking a position as a Supervisor/Customer Service Representative where I can utilize my exceptional customer services skills.

Skills

26 years of office experience including medical reception, secretarial and administrative duties.

Self-motivated, efficient, resourceful, and reliable under pressure.

Demonstrated ability to function effectively as a team player as well as working independently to achieve objectives.

Excellent communication and interpersonal skills.

Detail oriented and resourceful in the completion of tasks to multi-task 0.

Employment Experience:;

Dollar General

Lowville, New York

Assistant Store Manager

October-Present

●Outstanding customer service skills

●Bank deposits

●Inventory specialist

●POS cash register

●Training employees

●Receiving and stocking truck deliveries.

●Planograms

●Working with vendors.

●Opening and closing

●Day to day operations to run a successful store.

Walmart

Team Associate

Lowville, New York

July 2022-Present

●Ensured that all guests received a warm greeting at the register, thanks for their patronage and offer of assistance to their vehicles.

●Met or exceeded item-per-hour and scanning goals (processing hundreds of customer transactions daily) while balancing the drawer at the end of each shift.

●Maintained knowledge of weekly ads, advertised specials and other promotions.

●Kept the work station clean and organized throughout the day.

●Monitored up to twelve self checkout registers simultaneously to ensure customer satisfaction and resolve any issues should they arrise.

Prestige Weddings,

New York, NY & Ozone Park, NY

Data Entry Clerk/ Receptionist April 2005 – January 2020

●Answered telephones using a multi-line phone system.

●Performed various administrative duties, including filing, distributing mail and faxes, and confirming appointments for multiple photographers at both business locations.

●Collected and processed customer payments.

●Maintained inventory of both office supplies and various photography equipment.

Islandwide Medical Imaging,

Long Beach, NY

Medical Receptionist/ Medical Biller July 2003 – January 2005

●Responsible for all front desk duties including answering four phone lines, computerized appointment scheduling, filling, and faxing.

●Insurance authorizations, referral inquiries and authorizations for radiological procedures.

●Entered patient charges, ICD9 coding and copays on a daily basis.

●Daily duties included: opening office, preparing radiology machines for day-to-day operations.

References available upon request

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