Customer Service All Shifts

KAREY PHILLIPS

• Millersville, MD ***** • 443-***-**** ****************@*****.***

Professional Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in timely manner. Maintains focus and positive a itude in stressful situations and high-volume environments.

Skills

●Order delivery practices

●Daily specials memorization

●Safe Food Handling

●High-level, High-volume customer service environment

●Microsoft Computer

●Handle sensitive situation – sympathy, empathy, and care

●Effective time management

●Effective oral and written communication

●Medical Customer Service (All pharmacy,

Pyxis, Omnicell, Health Objects, Option Care)

●Medical terminology

●Process insurance payments

●Strong attention to detail

●Work as a team, as well as independently

●Flexible all shifts, as well as holidays

●Ability to process inventory (Pharmacy requires accounting for all pills/medications)

●Excellent time management

●Ability to interview patients effectively

Work History

Server, 03/2201 to 08/2022

HoneyBee Diner

●Welcoming and seating diners

●Taking customer and drink orders

●Collaborate with kitchen for prompt food delivery (beginning with beverages, appetizers, meals and refill of beverages as needed)

●Deliver a memorable dining experience for guests

●Assist with large parties and special events

●Resigned due to death of my Father and Sister; Needed time to grieve

ALS Pharmacy Care Coordinator, 10/2016 to 03/2020 Option Care Pharmacy

●Responsible for coordinating pharmaceutical

●Manufacturer program functions

●Developed intake referral system for newly developed drug for ALS, Radicava.

●Provided insurance verification, which included communication between various physician offices, insurance companies, patients, and their families.

●Able to communicate with patients with sympathy and compassion.

●Maintain complete confidentiality of HIPPA

●Referral triage of data collections and results of benefits investigation.

●Communication with MT Pharma specifics of implementation and coordination between patients, patient supplies, and nursing requirements.

●Managed and verified all information obtained is complete and accurate.

●Followed process from intake, referral, communication between physicians and patients.

●Ensured all results, correct for insurance coverage of Radicava.

●Company downsized due to Covid

Night Auditor, 04/2015 to 10/2016

Fairfield Inn and Suites

●Developed written procedure and organization log for all responsibility necessary for night auditor

● ● Primary responsibility included reconciliation of all account information, including cash.

●Process all invoices and documents for the day.

●Assist guest arriving during night shift, handle all guest requests and take all new reservations.

●Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.

●Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.

Senior Pharmacy Technician, 04/2003 to 05/2006 and 10/2016 to 3/2000

Anne Arundel Medical Center

●Intake of all physician orders, entry into computer, fill prescriptions for Pharmacist verification

●Prepare all IV solutions, including chemotherapy

●Fill medications for a 24period and exchange carts daily

●Order all pharmacy supplies and medication

●Wrote procedure book for pharmacy to function efficiently

●Responsible for new hire training

●Primary point-of-contact for all Pyxis needs

●Maintain narcotics safe and inventory

●Assist pharmacy computer specialist in loading new software, and transferring all information to the new system

●Senior tech responsible for quarterly inventory process

●Prepare technician schedule for staff

●Troubleshoot all issues concerning staff or supplies

Senior Product Support Specialist, 06/2000 to 03/2001

Health Objects, Inc

●Installed initial pharmacy hardware and software in all NeighborCare Pharmacies

●Provided training to all pharmacy staff

●Managed call center

●Provided all on-site support, problem diagnosis, system configuration, and consultation as needed

●Participated in QA of all updates of new pharmacy releases and platform change

Installation Specialist, 06/1999 to 06/2000 Pyxis Corporation

●Project Manager for hospital system implementations.

●Communicated with pharmacy and nursing staff of project status, milestones, problem, training to ensure proper compliance and follow-thru

●Built pyxis cabinets with nursing and pharmacy staff.

●Assisted in configuration process

●Required excellent customer service skills, working with internal and external personnel, able to multitask, and work independent.

●Resigned due to pregnancy; could no longer travel 100%

Application Specialist, 11/1998 to 06/1999 Omnicell, Inc

●Worked closely with implementation team for hospital

●Installation of Omnicell Cabinets

●Communicated with Project Manager on all details of implementation.

●Trained pharmacy and nursing staff on use of equipment

●Build Omnicell cabinets specific to nursing needs

●Built cabinets for supplies as well as pharmacy

●Required ability to work independently, multitask, meet deadlines, communicate effectively, write and follow-thru of detailed plan, and work independently.

●Resigned for position as Project Manager for Pyxis

Anne Arundel Medical Center 08/1996 to 11/1998

●Description as described above.

●Resigned to work for Omnicell

Education

High School Diploma

Old Mill High School - Millersville, Md

College

Anne Arundel Community College - Arnold,Md

Currently attending; working on AA for Business; then will transfer UMBC

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