Customer Service Representative

Hampton, AR ***** 870-***-**** *************@*****.***

CHANA CARTER

Results-driven customer service representative promoting ways to improve customer engagement. A relationship-builder and multitasking professional Looking for the next amazing opportunity utilizing great skills in A customer remote position. . PROFESSIONAL

SUMMARY

SKILLS ● Data-Driven Instruction

Instructional Best

Practices

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● Conflict Resolution

Compliance

understanding

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Alternative Dispute

Resolution training

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● Team Collaboration

● IEP support

LEAD TEACHER 08/2015 to 04/2019

Fact Inc, Children And Families Together, Hampton, AR Participated in team projects, demonstrating an ability to work collaboratively and effectively. Gained strong leadership skills by managing projects from start to finish. ADMINISTRATIVE COORDINATOR 01/2014 to 02/2015

ESA Staffing And Screening, Eldorado AR

PROFESSIONAL

EXPERIENCE

Maintained patience and level-headedness in diverse situations to support student development and personal growth.

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Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.

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● Demonstrated a high level of initiative and creativity while tackling difficult tasks. Developed strong organizational and communication skills through coursework and volunteer activities.

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● Passionate about learning and committed to continual improvement. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

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● Applied effective time management techniques to meet tight deadlines.

● Self-motivated, with a strong sense of personal responsibility.

● Collaborated with cross-functional teams to achieve project objectives within tight timelines. Improved office operations by automating client correspondence, record tracking and data communications.

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● Excellent communication skills, both verbal and written.

● Self-motivated, with a strong sense of personal responsibility.

● Used strong analytical and problem-solving skills to develop effective solutions for CUSTOMER SERVICE ASSOCIATE 04/2013 to 01/2014

Tj,maxx, El Dorado, AR

challenging situations.

● Worked effectively in fast-paced environments.

● Used critical thinking to break down problems, evaluate solutions and make decisions.

● Paid attention to detail while completing assignments.

● Demonstrated respect, friendliness and willingness to help wherever needed.

● Resolved problems, improved operations and provided exceptional service.

● Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Educated customers about billing, payment processing and support policies and procedures.

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Provided product and service recommendations to guide customers on products to meet varying needs.

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● Maintained up-to-date knowledge of product and service changes. Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

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Managed high call volume with exceptional time management skills, minimizing wait times for customers.

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● Utilized internal software and tools to meet customer needs and resolved issues promptly. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

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● Skilled at working independently and collaboratively in a team environment.

● Used critical thinking to break down problems, evaluate solutions and make decisions.

● Worked flexible hours across night, weekend, and holiday shifts.

● Identified issues, analyzed information and provided solutions to problems.

● Learned and adapted quickly to new technology and software applications. Stars Solution, Online School

Child Development Associates Diploma, Education, 03/2016 Penn Foster Highschool, Scranton, PA

High School Diploma, 05/2011

Completed 120 hours of formal training online and 480 hours of practical experience in a licensed child care setting

EDUCATION

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