Patient Care Coordinator

Location:

Posted:

June 14, 2024

LACIE L. SANDERS

**** ******* ***** *****, *****, Utah 84403 801-***-**** ************@*****.*** QUALIFICATIONS

• Communicates clearly and effectively with positive energy in all interactions

• Outstanding ability to build rapport with customers and patients

• Ability to prioritize to ensure utmost efficiency

• Creative thinker and problem solver

• Detail-oriented and great organizational skills

EXPERIENCE

HearingLife Ogden, UT

Patient Care Coordinator 2023 – Present

• Adept at supporting best practices in clinic operations, compliance, and health management

• Demonstrates strength in multi-area management, quality assurance, and compliance

• Creates and maintains schedules for multiple providers and their patients

• Collects, stores, and maintains medical records securely, HIPAA compliant

• Demonstrates empathy and builds rapport with patients by listening and offering reflections

• Performs analytical and data entry tasks

• Answers inquiries for multiple clinics via phone, email, mail, and in-person interactions

• Solves challenges and works as a team player to help patients get the best care possible

• Educate patients and their families on their care plans, insurance benefits, and devices

• Ensure compliance with professional standard and regulatory requirements Tula Health, Inc. Farmington, UT

Diabetes Health Coach 2022 – 2023

• Emergency Medical Dispatch Certified

• Full and ongoing HIPAA and OSHA training

• Regularly scheduled coaching calls with members, using motivational interviewing techniques

• Demonstrate excellent customer service, compassion, and empathy in order to build and maintain trust and rapport with each Member

• Well versed in and familiar with insurance protocol

• Provide support for incoming calls from Members and schedule for multiple coaches Utah Eye Centers Ogden, UT

Administrative Assistant 2021 – 2022

• Check-in patients and assist them in completing all patient paperwork and authorizations

• HIPPA compliant and extensive OSHA training

• Well-versed in insurance protocol and experience working with multiple insurance companies

• Schedule patients for multiple doctors in a fast-paced surgical clinic Hug-Hes Cafe South Ogden, UT

Store Manager 2018 – 2021

• Promoted to Store Manager within six months

• Responsible for all daily operations including schedule creation and handling of cash

• Supervised staff of over 40 managers and employees including training and recruiting

• Improved inventory tracking systems and employee training systems EDUCATION

Art Institute of Salt Lake City Draper, UT

Bachelor of Science, Photography. Honors, 3.73 GPA, Dean’s List. 2009 – 2012