Customer Service Administrative Assistant

Juliane Goeringer

Orland Park, IL ***** *********@*******.*** +1-708-***-****

https://www.linkedin.com/in/juliane-goeringer

Customer Service Representative Administrative Assistant

Summary

Highly skilled Customer Service Specialist with extensive experience in managing high-volume communications and order processing. Adept at following up on cases via email and phone to provide shipping updates, ETA, part ID cases, and order status to top sister companies, enhancing customer satisfaction. Proficient in placing orders using internet phone systems, resolving shipping issues with logistics companies, coordinating with manufacturers for part availability, managing inventory, and processing returns and damaged part credits. Demonstrated ability to handle over 50 emails and 30 calls daily, utilizing a variety of programs including Finesse, Hybris, Esker, SAP, Syspro, Webex, Teams, Jabber, and technical troubleshooting Salesforce Lightning, typing. Strong proficiency in Microsoft Word, Outlook, and Salesforce, with extensive experience in.

CORE COMPETENCIES

Communication Skills Interpersonal Skills Resolve Issues hybris esker SAP Syspro Webex teams Jabber Salesforce Lightning Microsoft 365 Retail Management Adobe Acrobat Store Management Experience Salesforce Payroll Pricing Merchandising Management Microsoft Outlook Bookkeeping Office Management Basic Math Case Management Sales Management Administrative Experience Microsoft Powerpoint Front Desk Sales Computer Literacy

Work Experience

Parts Town - Addison, IL August 2022 - May 2024

Platinum Customer Solutions Specialist BSG (Beyond Service Group)

Followed up on cases by email and phone providing shipping, eta, part ID cases, and order updates to top sister companies which increased the customer experience.

Placed orders over internet phone system. Reach out to logistics companies for shipping issues, Manufacturers for part availability, inventory, and process returns and damaged part credits.

Handled 50+ emails each day along with 30+ calls. Programs trained on finesse, hybris, esker, SAP, Syspro, Webex, teams, Jabber, Salesforce Lightning.

Window Nation, LLC - Romeoville, IL April 2021 to July 2022

Service Coordinator

Handled 30+ daily emails to customers, supply companies, and upper management, service parts ordering and check in, reading manifests, scheduling, answering questions for customers.

Proficient in Word, outlook, and salesforce plus extensive experience in technical troubleshooting.

Cracker Barrel - Tinley Park,IL August 2020 to April 2021

Team Lead

Greeted Guests, floor sales, cashier, orders, resets

Torrid - Lombard, IL July 2019 to March 2020

Assistant Manager

Mirror all duties of Manager including scheduling, stock, inventory, payroll, resets, deposits and bookkeeping.

Catherines Inc - Orland Park, IL November 2010 to January 2019

Retail Store Assistant Manager

Assistant to Store Sales Manager.

Register, cash handling, deposits, inventory, ad sets, floor sets, merchandising, pc proficient, trained using Matrix scheduling, email, reading sales reports, selling loyalty programs.

Staples - Tinley Park, IL June 2007 to November 2010

Copy and Print Manager

Started out with company as an Ez Tech Associate and promoted to CPC Expert in August of 2008.

Oversee all operations in the Copy Center. Order Supplies. Production of simple to graphically entailed documents.

Working with Microsoft Office programs, Acrobat, Photoimpact, troubleshooting Xerox copiers, wide format print and laminating. Office graphics programs.

Education

Diploma, Rich Township High school East Campus with core business education, Park Forest, IL

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