Mental Health Program Assistant

**** ****** ******

Fort Pierce, Fl *****

Mobile: 347-***-****

Luz Divina Vélez

Objective

To secure a position that I may utilizes my skills, experience and positive and organizational working skills.

Experiences

Education

06/2001- 06/28/2024 Coalition for Hispanic Family Services Bklyn, NY

Senior Program Assistant/Administrative Supervisor – Mental Health Clinic

Responsible for the day-to-day management of non-clinical support services and staff. Provide leadership and staff supervision. Assists in planning, organization, development and implementation of systems and policies for the delivery of high-quality client care.

Responsible for day-to-day operation in conjunction with the Clinic Director of Mental Health Services;

Work closely with staff to optimize clinic operation and patient flow

In conjunction with the Deputy Executive Director ensure a clean, well-maintained environment for staff and clients;

Identify and take corrective action on all safety hazards;

Evaluates non-clinical staff and performs annual performance appraisals;

Maintain adequate provider and non-clinical support staff coverage and schedules for clinic needs on a daily basis

In conjunction with Clinic Director, prepares statistic to monitor program productivity and operations;

Key person between staff and the department of Human Resources. This is to ensure that staff receives and understands agency’s protocols while maintaining a high-level of discretion when needs are not met

Maintains and orders supplies and equipment as needed;

Assists in preparation of and monitors budget regarding supplies, equipment, service contracts and other areas related to day-to-day operations;

Oversees financial and billing aspects of program operations, including billing, eligibility determination, remedying billing problems

Support Administration by ensuring that reports, meeting minutes, etc., are typed as necessary

Cover front desk as needed;

Perform such other duties as assigned

10/1994–06/2001 Coalition for Hispanic Family Services Brooklyn, NY

Program Assistant - Proyecto Familia AIDS Program

Data Entry URS Data Systems

Provided secretarial and clerical support to program staff, i.e., typing, photocopying, and answering phones

Maintaining and ordering supplies and equipment for program

Scheduling program participants appointments

Receive, stamp and handle in-coming/outgoing daily correspondence

Prepared reports, forms, budgets and other reports as requested by Program Director

Set-up for all support groups meetings

Maintained program participant’s charts and file

1971 - 1973 Inter-American University Hato Rey, Puerto Rico

Business Administration

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