Customer Service Representative

Tashekia Johnson

***************@*****.*** 313-***-**** Detroit, MI www.linkedin.com/in/tashekiajohnson Objective

Eager to leverage robust problem-solving and communication skills as a Customer Service Representative, aiming to enhance customer satisfaction and foster positive relationships. With a comprehensive background in customer support and service delivery, perfectly positioned to contribute to a dynamic customer service team. Work Experience

Elevation Connect

Consumer Affairs Remote Jan 2024 - Apr 2024

• Responded to consumer inquiries via phone and email, addressing product-related problems and questions.

• Offered accurate information and ensured timely follow-up when immediate resolutions were unavailable.

• Documented consumer feedback and complaints, contributing to service improvement efforts.

• Resolved consumer complaints effectively, prioritizing efficient service and consumer satisfaction

• Investigated product-related issues, achieving resolutions that upheld customer satisfaction standards.

• Facilitated communication between customers and relevant departments to expedite issue resolution Admission Representative Remote Oct 2023 - Jan 2024

• Responded to consumer inquiries via phone and email, addressing product-related problems and questions.

• Offered accurate information and ensured timely follow-up when immediate resolutions were unavailable.

• Documented consumer feedback and complaints, contributing to service improvement efforts.

• Resolved consumer complaints effectively, prioritizing efficient service and consumer satisfaction

• Investigated product-related issues, achieving resolutions that upheld customer satisfaction standards.

• Facilitated communication between customers and relevant departments to expedite issue resolution Link Engineering

Radio Tester Dearborn, Michigan Aug 2023 - Oct 2023

• Executed precise testing protocols for radio equipment, ensuring adherence to technical specifications and identifying product defects for quality assurance.

• Documented comprehensive test outcomes, contributing to the maintenance of accurate product performance records.

• Collaborated with engineering teams to analyze test data, facilitating targeted product improvements and optimization Cxperts

Member Experience Advisor Remote Feb 2023 - Mar 2023

• Addressed and rectified customer inquiries related to online transactions and delivery schedules, thereby improving client satisfaction and building enduring relationships.

• Maintained precise records of customer interactions and transaction specifics in the organization's database to ensure comprehensive service histories.

• Administered order fulfillment processes in compliance with company protocols, and diligently resolved any inconsistencies to uphold superior customer service standards Tactis

Participant Representative Remote Jul 2022 - Nov 2022

• Maintained adherence to established call guidelines, ensuring efficient time management during customer interactions.

• Prioritized and addressed customer inquiries promptly, focusing on immediate resolution to enhance service quality.

• Leveraged in-depth knowledge of company products and services to provide comprehensive support, fostering a welcoming and positive customer experience.

Helplama

Chat Support Representative Remote Oct 2015 - Oct 2021

• Provided timely and knowledgeable customer assistance, ensuring clarity and precision in explaining product features and services.

• Facilitated customer choices by probing effectively to understand their requirements and suggesting suitable options.

• Kept abreast of the company's product updates and utilized advanced chat functionalities to address customer concerns efficiently.

Lincare

Customer Service Representative Remote Aug 2021 - Sep 2021

• Addressed and resolved customer inquiries through careful needs assessment, issue investigation, and provision of appropriate resolutions, while strictly adhering to HIPAA regulations.

• Handled a substantial number of inbound calls with a focus on reducing wait times and improving customer satisfaction by providing swift assistance.

• Assisted customers with medical supply reorders, monitored shipment deliveries, and resolved medical device issues, consistently prioritizing quality service.

Aerotek - Maximus

Customer Service Representative Remote May 2021 - May 2021

• Managed the processing of Unemployment Assistance claims with a focus on accuracy in documentation and information management.

• Analyzed and resolved customer issues, improving the effectiveness of problem resolution protocols.

• Ensured prompt responses to customer inquiries over the phone, resulting in reduced wait times and increased customer satisfaction.

Randstad - Harry & David

Customer Service Representative Remote Sep 2019 - Jan 2020

• Managed accurate processing of customer orders through diligent data entry, maintaining current and precise customer account records.

• Improved customer satisfaction by providing thorough product knowledge and effectively resolving account discrepancies, showcasing adept problem-solving skills. Din Enterprises

Field Technician Remote Sep 2019 - Jan 2020

• Documented and reported on job performance, ensuring transparent communication and progress tracking.

• Conducted comprehensive system testing and preventative maintenance, minimizing equipment malfunctions and reducing follow-up service visits.

Karmahub

Internet Analyst Remote May 2018 - Dec 2018

• Conducted comprehensive analysis and evaluation of webpage software errors and inquiries, ensuring data integrity through meticulous verification processes.

• Rectified data entry inaccuracies, effectively preventing data duplication and degradation, thereby maintaining the quality of database records.

Freelance

Administrative Assistant Remote Aug 2014 - May 2018

• Conducted thorough analysis of webpage software errors and inquiries, ensuring data accuracy and effective interpretation of information.

• Managed document compilation and verification from entered data, enhancing record-keeping precision.

• Facilitated office operations by coordinating supply inventory, handling incoming calls, and organizing mail distribution.

Tallgrass Taent

Demonstrator Indianapolis, Indiana, United States Jan 2012 - Oct 2015

• Conducted product demonstrations, effectively distributing samples, informational materials, and coupons to facilitate customer engagement and product purchases.

• Maintained orderly demonstration spaces and ensured the proper organization of items before and after presentations.

• Compiled and reported key metrics from demonstrations, including audience engagement and coupon distribution, to inform marketing strategies.

Match Converge

Merchandiser Allen Park, Michigan Jan 2015 - Feb 2015

• Conducted thorough inspections of merchandise to maintain quality standards, effectively removing damaged or outdated items and arranging displays to promote product visibility.

• Updated pricing and signage with precision, while organizing merchandise by size, style, and color to optimize the shopping experience and ensure inventory accuracy. Beaumont Health

Service Technician Royal Oak, Michigan Jan 2014 - 2014

• Executed thorough testing and diagnostics on medical devices, confirming their functionality and efficiency for patient care.

• Oversaw the configuration and preparation of diverse medical equipment, guaranteeing their optimal performance and reliability in clinical environments.

Education

Design Students League

Certificate, Interior Design Remote Jun 2023

DeVry University

Network Systems Administration Naperville, Illinois, United States Oct 2014 Skills

Customer Support/Service, Functional Testing, Interior Design, HIPAA (Health Insurance Portability and Accountability Act), Systems Administration/Management, Order Processing, Data Entry, Purchase Orders, Medical Equipment, Problem Solving Skills, Detail Oriented, Merchandising, Mail Processing, Preventative Maintenance, Retail Sales, Pricing, Telephone Skills, Customer Satisfaction, Customer/Client Research, Time Management, Communication Skills, Student Admissions, Training/Teaching Curriculum, Product Testing, Maintain Compliance, Datasheets, Regulatory Compliance, Testing Analysis Skills, Customer Experience, Resolve Customer Issues, Policy Development, Procedure Development, Systems Maintenance, Computer Systems, Customer Relations, Database Management Software/Systems (DBMS), Record Keeping, Information Technology & Information Systems, Service Delivery, Call Monitoring, Establish Priorities, Online Chat, Customer Service Tools, Identify Issues, Track Customer Issues, Request for Information (RFI), On Site Support, Standard Operating Procedures (SOP), Software Evaluation, Administrative Skills, Purchasing/Procurement, Data Collection, Microsoft Word, Microsoft Excel, Sales Prospecting, Product Demonstration, Brochures, Organizational Skills, Maintenance Services, Computer Skills, Patience, Empathy, Problem-Solving, Computer Literacy, Multitasking

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