Customer Care Health Records

Melissa Benjamin

Brevard, NC ***** *****************@*****.*** +1-828-***-****

Authorized to work in the US for any employer.

Work Experience

Customer Care Associate

Mountain Area Health Education Center (MAHEC)-Brevard, NC

December 2021 to Present

•Greeted customers

•Scheduling initial and return follow up appointment

•Verifying patients insurance, demographics

•Collecting copay and balance due

•Maintaining electric health records

•High volume Call

•Answered phone and assisted patients with changes

•Created customer appointments• Assisted customers in person

•Created customer appointments

•Maintained up-to-date knowledge of customer accounts

•Operated the cash drawer

•Confirmed payments, refunds, etc.

HIM Specialist

MAHEC-Asheville, NC

April 2021 to July 2021

•Maintaining electric health records

•Organizing and identifying patient documentation

•Updating patient electronic health records

•Assisting with document type builds

•Working multiple fax and document queue

•Identifies and scans documents according to policies and procedures.

•Maintains or exceeds established quality standards.

•Maintains or exceeds established productivity standards.

•Participates at regular intervals in quality scanning audits• Responsible for daily maintenance of scanning equipment.

•Assists with the boxing of scanned documents.

•Works effectively as part of a team atmosphere to perform duties and achieve daily operational goals.

Patient Service Specialist

Messino Cancer Center a Division of AON-Asheville, NC

July 2020 to March 2021

•Scheduling new and follow-up patient appointments.

•Check in patients as they arrive, verify information, collect co-payments, verify demographic information.

•Answer calls promptly and retrieve messages.

•Schedule follow-up appointments for clinic and/or outside testing.

•Collect co-payments, operated the cash drawer.

•Assemble all new patient and hospital follow-up charts.

•Distribute faxes promptly. Checks server periodically for new faxes.

•Reviews schedule and checks for all tests and/or referrals ordered from doctor.

•Checks in chart and electronic medical record (EMR) for documents.

•Completes medical records

Administrative Assistant

Accordius Health-Brevard, NC

August 2019 to July 2020

•Greeted residents and family members/visitors

•Screened and directed calls, took messages and directed visitors

•Updated Point Click Care system with resident information

•Admissions: welcome packets, and necessary paperwork

•Managed day-to-day operations of admissions department

•Monitored office supplies

•Handled phones and faxes

•Responded to emails/faxes

Coding Coordinator

Mission Health Systems

February 2016 to June 2019

•Manage workflow for outpatient diagnostic coding queues

•ICD 10 OP diagnostic coding, infusion and transfusion coding

•Revising and maintaining departmental policy and procedures

•Creating excel spreadsheets to compare data

•Maintaining employee files

•Monitoring multiple work queues to ensure compliance within department while ensuring timely coding of patient charts, including working with HIM on documentation requirements.

HIM Coordinator

Transylvania Regional Hospital

April 2013 to October 2015

-Assist with ensuring processes are effective and efficient throughout the department

-Complete the Quality Control and Validation process

-Training new employees on Cerner

-Prepping and scanning patient charts

-Work chart analysis & deficiencies through queues

-Maintaining patient's electronic medical records

-Assist with ordering supplies

-Assist with answering phones, fax, release of information

-Assisting physicians as needed with any issues

HIM Specialist - OP Medical Record Clerk, Birth Register

Transylvania Regional Hospital

February 2008 to April 2013

-Maintained patient's medical record (analysis/deficiencies)

-Assisted with completion of birth certificates

-Answering phones, fax, release of information

-Assist with ordering supplies

-Scanning and uploading patient data into Meditech system

-Assisting physicians as needed with any issues

-Completing and filing birth certificates for newborns at TRH

HIM Specialist - ER Medical Record Clerk

Transylvania Regional Hospital

February 2005 to February 2008

•Filing and organizing emergency room records within compliance guidelines

•Maintained the front desk for the office

•High volume phone calls/fax

•Release of information for walk-ins, fax, and phone calls

•secretarial duties

•Maintained patient's medical records (analysis/deficiencies)

Education

High school or equivalent

Rosman High School - Rosman, NC August 2000 to June 2004

Certificate in Medical Billing & Coding

Fayetteville Technical Community College

Skills

•ICD

•MEDICAL CODING

•CODING (2 years)

•CERNER (6 years)

•MEDITECH (5 years)

•CPT

•Clinical Documentation

•Administrative Assistant

•Clerical

•Microsoft Word

•Organizational Skills

•Receptionist

•Outlook

•Data Entry

•Medical Terminology

•Microsoft Office

•Time Management

•Filing

•Allscripts

•EMR Systems

•Epic

•HIPAA

•Hospital Experience

•ICD-9

•ICD-10

•Transcription

•Physiology Knowledge

•Anatomy Knowledge

•Medical Scheduling

•Phone Etiquette

•Medical Records

•Typing

•Windows

•Microsoft Excel

•Office experience

•Administrative experience

•Medical Billing

•Medical Receptionist

•English

•Customer service

•Medical terminology

•Medical records

•EMR systems

•Epic

•Medical coding

•Clerical experience

•Typing

•Front desk

•HIPAA

•Customer service

•Cash register

•Cash handling

•Hospital experience

•Sales

•Supervising experience

•Cooking

•ICD-10

•ICD coding

•Hospitality

•Windows

Certifications and Licenses

Certified Coding Associate

June 2024 to Present

Medical Coding Certification

Additional Information

SKILLS PROFILE

-Certificate of Graduation - Professional Medical Coding and Billing (ICD-9)

-Organized

-Self-Driven

-High Ethical Standards

-Team player with positive attitude

-Eager to learn

-Strong work ethic and maintains a strict confidentiality

COMPETENCIES

-CCA Certification through AHIMA

-HIPPA Compliant

-Multiple computer applications/systems

-Allscripts PM, Meditech, Optum, Cerner, Veradigm eHR

-Microsoft office

Contact this candidate