Customer Service Call Center

JV

JESSICA VAUGHN

jessica.vaughn@fidelitycommunications.com 636-***-**** Sullivan, MO 63080

I am committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. I am a mother to ten children which requires and incredible amount of patience, consistent guidance, reassurance and leadership skills.

Positive Customer Experience

Relationship Building

Problem-Solving

Verbal and Written Communication

Merchandising Knowledge

Cash Handling Accuracy

Store Opening and Closing

Stocking and Receiving

Customer Service

Policy and Procedure Adherence

Stockroom Upkeep

Product Recommendations

Outgoing Personality

Call Center Operations

Help Desk Support

Tracking and Documentation

Attention to Detail

Technical Troubleshooting

Team Player Mentality

Reliable and Punctual

Friendly and Outgoing

Listening Skills

Cable ONE Sullivan, MO

Technical Care Specialist

11/2021 - Current

Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Walked customers through common phone hardware and software configurations to maximize service functionality.

Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.

Maintained up-to-date case documentation for future reference. Assisted customers with various types of technical issues via email, live chat and telephone.

Used remote login tools to assist clients with technical and product questions.

Supported customers with online billing, access and account issues. Handled customer service issues by providing guidance or escalating for advanced support.

Stayed abreast of latest software developments to enhance job knowledge. Fastrip Gas Station Sullivan, MO

Sales Associate

08/2011 - 01/2014

Trained new team members in cash register operation, stock procedures and customer services.

Built and maintained relationships with peers and upper management to drive team success.

Arranged new merchandise with signage and appealing displays to Summary

Skills

Experience

encourage customer sales and move overstock items. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Engaged customers in friendly, professional dialogue to determine needs. Developed trusting relationships with customers by making personal connections.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Received and displayed product shipments on store retail shelves upon delivery.

Collected payments and provided accurate change.

Tracked company inventories, moved excess stock and arranged products to improve sales.

Worked with fellow sales team members to achieve group targets. GasMart USA Sullivan, MO

Shift Leader

10/2006 - 09/2008

Educated customers about offerings, promotions and pricing to boost sales. Assisted general manager with operations game plan and company initiatives implementation.

Coached team members to increase productivity and reduce workplace accidents.

Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Identified needs of customers promptly and efficiently. Coordinated shift workers for inventory receiving, auditing and restocking. Hardees Resturamt Sullivan, MO

Shift Lead

11/2002 - 12/2004

Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.

Maintained clean and orderly appearance throughout kitchen and dining area.

Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.

Adhered to regulatory standards regarding safe and sanitary food prep. Performed workstation prep prior to shift start.

Penn Foster Career School Scranton, PA

High School Diploma

05/2005

Education and Training

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