Customer Service Care
Resume:
Shelbie Traylor
Mobile, AL
******************@*****.***
Willing to relocate to: Mobile, AL
Authorized to work in the US for any employer
Work Experience
Medical Screener/Receptionist
CSL Plasma-Mobile, AL
September 2023 to March 2024
Training provided by certified professional staff includes proper knowledge of procedures, equipment and protocols, collecting specific donor information to determine donation eligibility, introducing new donors to the experience and making sure they are properly educated and cleanliness of all work areas, equipment and facilities.
Job also included reception and clerical services such as appointment scheduling, filing, client intake, booking services, customer care and guest services . Phlebotomist
BioLife Plasma Services-Mobile, AL
March 2022 to August 2023
Collecting plasma by way of plasmapheresis. This career opportunity provided hands-on training by certified medical professionals including patient care and safety, support and supervision during donation, counseling for any issues that may arise and follow-up interviews with patients to ensure their recovery.
Crew Member
Chipotle Mexican Grill-Mobile, AL
February 2021 to July 2023
Job description involves placing and preparing customer orders, expediting online orders, monitoring time management as well as efficiency of the POS system. As a cashier showcasing skills such as cash handling, customer service management, and also effective communication with coworkers teaches accuracy as well as quality . Other job duties include cleanliness and upkeep of front of house chores and restaurant restrooms such as sweeping/ mopping, restocking, wiping surfaces and disposal of trash to help promote a healthy environment for customers to dine with pleasure. Lead Sales Associate/Key Holder
Dollar General-Mobile, AL
April 2021 to October 2022
Assisting customers with their store needs and purchases as well as keeping store cleaned and stocked. Managing store files, preparing vendors and managing inventory Cashier
Dollar Tree-Mobile, AL
June 2020 to February 2021
Assisting customers with shopping needs as well as maintaining store cleanliness and restroom upkeep. As a cashier, familiarity with the store products is a great way to help better assist customers and provides great customer service experiences. Time management and reliability are essential to achieving success in the workplace.
Cashier and Customer Service
Papa John's-Mobile, AL
January 2018 to February 2021
This position allows display of customer service satisfaction and production quality. This role included several aspects some of which being required be able to lift object up to 40lbs stand for long periods time while maintaining store front cleanliness and stocking. During my employment with this company I was taught how to perform management tasks and duties in preparation for a promotion to Assistant Manager, including the opening of the store for the morning shift, preparing work stations for staff members, expediting orders for delivery, reporting to General Manager for production needs, and providing excellent customer service and quality assurance. Retail Sales Associate
Journeys-Mobile, AL
December 2019 to October 2020
My job was to provide wonderful customer service to customers as well as make the sales environment comfortable for them and make sure they are confident in making their purchases. Education
General educational development
Alabama State University - Montgomery, AL
July 2018 to May 2019
High school or equivalent
Davidson High School - Mobile, AL
August 2014 to May 2018
High school or equivalent
Skills
• Call Center
• Customer Care
• Customer Service
• Front Desk
• Food Service
• Money Handling
• Team Management
• Typing
• Filing
• communication skills (3 years)
• Food Handling (3 years)
• Serving Experience
• Retail Sales
• Food Safety
• Food Preparation
• Cleaning Experience
• Busser
• Microsoft Word (4 years)
• Computer Skills (8 years)
• Host/Hostess
• Upselling
• Kitchen Experience
• POS
• Restaurant Management
• Food Production
• Windows
• Phlebotomy
• Blood sampling
• Plasma Processing
• Food handling
• Restaurant experience
• POS
• Cash register
• Hospitality
• Cash handling
• Customer service
• Upselling
• Serving
• Vital signs
• Front desk
• Cooking
• Retail sales
• Team management
• Conflict management
• Typing
• Sales
• Caregiving
• Senior care
• Home care
• Load & unload
• Kitchen experience
• Computer skills
• Computer literacy
• Driving
• Forklift
• Warehouse experience
• Heavy lifting
• Pallet jack
• Documentation review
• Merchandising
• Customer relationship management
• Guest services
• Leadership
• Management
• Restaurant management
• Food preparation
• Office management
• Clerical experience
• Time management
• Microsoft Word
• Supervising experience
• Basic math
• Relationship management
• Windows
• Office experience
• Medical office experience
• Packaging
• Manufacturing
• Manufacturing facility
• Patient service
• Patient care
• Cleaning
• Writing skills
• Laboratory experience
• Retail management
• Phone etiquette
• Quality control
• Experience Administering Injections
• Medical Terminology
• Medical Records
• EMR Systems
• Venipuncture
• Communication skills
• Sanitation
Certifications and Licenses
Food Handler
Food Handler Certification
Driver's License
October 2023 to October 2027
ServSafe
CPR Certification
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