Salesforce Administrator Software Development

PRAVALLIKA ANANDESI Email:******************@*****.***

Certified Salesforce Administrator Linkedin: Pravallika Anandesi

Salesforce Admin & Developer Mobile number : +1-404-***-****

PROFILE SUMMARY

●Around six years of IT experience in the banking industry that includes experience in various stages of Software Development Life Cycle(SDLC) including analysis & Development.

●Extensive working experience on different work environments including Administration, Development, production support of salesforce CRM & Banking activities(KYC & AML Analysis)

●Experience in creating detailed process documentation and deployment on issues for future follow ups.

●Proficient in creating/Troubleshooting/modifying APEX code & Visual force pages, workflow alerts,validation rules, Approval processes.

Technical Skills:

CRM Software : Salesforce & Finacle

Research Tools on KYC : LexisNexis, World Check, BMM & CRT

Salesforce: Standard objects, Workflow & Approvals, Apex Language, Batch Apex, Apex Scheduler, Apex Triggers, VisualForce pages,Data Loader, Reports, Dashboards, Apex Data Loader, Force.com platform(Sandbox & Production).

Databases: SQL Server 2000/2005/2008 R2

Technologies: C, C++, Java, Java script, HTML

Operating system: Windows NT/2000/ XP Pro/ Vista windows server .

WORK EXPERIENCE

AXIS BANK LTD

Role : Assistant Manager (Sep 2012 – July 2014)

Module: Retail Banking & Administration

●Provided CRM Level 2 & Level 3 support in troubleshooting the issues & working closely with the users to ensure that applications meet their needs & keep pace with changes in CRM application.

●Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Campaigns, Reports & Dashboards.

●Implemented Email to case, Web to case Functionality in Ticketing system.

●Created Record Types, Roll up Summary, Workflow rules, Approval processes, Auto Response rules & Validation rules to ensure data is validated and automate business logic conditionally.

●Configured & maintained salesforce.com application user profiles, Roles, Permission sets.

●Developed & Configured various reports & report folders for different groups based on the need in the organization.

●Used Field Level Security along with page layout to manage the visibility and accessibility of fields for different profiles.

Genpact India Pvt Ltd

Role : Process Analyst (Nov 2014 -Aug 2016)

Module : Account Payable

●Analyzing and verifying vendor invoices and purchase orders by decreasing errors and releasing payments to the corresponding vendors.

●Extensively worked with Data Loader and Bulk API to Import or Export the data from salesforce.com objects in very large volume.

●Interacted with various business team members to gather the requirements and documented the requirements.

●Provided training to Internal business users to use the application and develop their own custom reports.

●Processed invoices with appropriate documentation and approval utilizing in house tools to track & organize payments.

●Monitored all payments & expenditures including payrolls, purchase orders, invoices, account statements for client vendors.

●Coordinate multiple vendors for data set processing, data migration and Import Export process.

●Used record types,workflow rules, Approval process, Validation rules on some of the business functionalities.

●Matched purchase orders to Invoices and entered invoices into accounting software according to department policies.

●Identified errors and discrepancies, resolving issues before releasing payments by communicating and negotiating with vendors.

●Worked on month end accounts payable closing processes including general ledger accounts reconciliations .

●Provided training to Level 1 support to use the CRM application and to use client services ticketing systems.

●Developed Custom reports using custom report types on salesforce.com platform.

●Worked on SAP R3 application in processing invoices and entering Purchase orders.

TATA CONSULTANCY SERVICES

SENIOR PROCESS ANALYST( AUG 2016 – DEC 2018)

KYC/AML Compliance

●Performed KYC Due diligence/EDD/CDD compliance on HSBC commercial customer accounts using internal database & communicating with RMs.

●Conducted EDD reviews for high-risk customers by identifying the purpose of the account, confirms SOW & reviews adverse media as part of periodic reviews.

●Prepared & filed Suspicious activity reports for escalated accounts.

●Execute & review negative media alerts from client screening & escalate where necessary.

●Built reports & dashboards to continuously monitor data quality & integrity .

●Conduct screenings through world-check to identify PEPs and heightened risk individuals & organizations.

●Developed Apex Triggers, Visualforce pages and Controllers and managed to support the business workflows.

●Collected & examined financial statements & documents to assist in identifying unusual transaction patterns.

●Customized the page layouts for opportunity, Contacts & Accounts for different profiles.

●Involved in customizing the salesforce.com application to match the functional needs of the organization.

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