Front Desk Customer Service
Resume:
April Gonsalves
North Las Vegas, NV
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Housekeeping
Silver Ridge Health Care Center-Las Vegas, NV
January 2022 to May 2023
Clean all of unit 3 (#300-325) including Covid section. Sanitize rooms, beds, walls doorknobs etc. Report any maintenance issues
2 Deep cleans everyday
Admissions
Stock carts
Laundry (wash & fold)
Sanitize carts everyday after use.
Follow safety guidelines etc
• Trained new hires
• Removed waste daily
• Disinfected (area or item rooms bathrooms counters equipment)
• Kept rooms stocked
Lead Housekeeper
@Artisan boutique hotel-Las Vegas, NV
January 2019 to November 2021
• Clean rooms in a timely manner
• Assist front desk with housekeeping duties
• Check rooms to make sure its up to standards
• Help guest with any questions or request
• Vacuum/ Dusting/ etc.
Housekeeping/GRA/ Houseman, Property
Laquinta Inn Suites-Las vegss NV
December 2016 to January 2019
• Assist guest, follow all safety guidelines, dusting vacuuming linen, clean bathrooms, cleaning Suites, Replenish linens, report any maintenance issues,Clean in and out of property making sure no trash, put away deliveries, lockouts, check room status, helping laundry dept. Take up racks, bring racks down, clean lockers, refill towels at pool, clean pool area/ gym etc. Housekeeping
Merry maids-Las Vegas, NV
March 2015 to February 2016
Driving to customers homes, collect payments, deep cleans, hourly cleans etc. Follow guidelines in handbook along with safety rules, team leader set good examples for co workers, report any issues to management etc.
• Provided friendly service to clients and residents Customer Service/ Electronics
Walmart-Pāhoa, HI
November 2008 to February 2013
• Answer phones
• Handling money/cashier
• Assist customers
• Typing/ 10key
• Cleaning/ Zoning
• Unloading palates and putting them away
• Stock
• Closing etc.
• Assisted customers with a warm and professional attitude
• Processed refunds, exchanges, and customer transactions
• Kept records of customer complaints
• Assisted with technical support duties
• Operated the cash drawer
• Took inventory
• Processed refunds, customer transactions, and orders
• Assisted customers with questions
Education
High school
Pahoa High & Intermediate School
Skills
• Training through HCEOC- (7 years)
• Cleaning
• Time Management
• Customer Service
• Cleaning Experience
• Hotel Experience
• Hospitality
• Residential cleaning
• Housekeeping
• 10 Key Data Entry
• Typing
• Laundry
• Management
• Help Desk
• Retail Sales
• Sales
• Communication skills
• Cash register
• Basic math
• Computer skills
• Animal care
• Detailing
Certifications and Licenses
Food Handler Certification
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