Customer Service Front Desk

Felecia Hines

Titusville FL

Summary:

Organized, people person who thrives in multiple and diverse settings. Always willing to take on a challenge and provide the most excellent customer service. Working knowledge of Microsoft Word, and other office equipment. Skills:

● Motivated worker

● Team Player

● Multi-tasker

● Efficient

● Service-minded

● Critical Thinker

● Leadership skills

● Active listener

● Customer service

Custodian Supervisor

Atlantis Elementary School, Port St. John, FL

2022 - 2023

● Supervise employees and help delegate operations schedule to ensure proper work area coverage.

● Evaluates performance of personnel and inspects assigned areas to ensure proper work performance.

● Performs tasks such as, but not limited to, sweeping/mopping/waxing/buffing of hard surface floors, vacuuming carpeted floors, picking up and emptying trash, dusting, washing windows/chalkboards/marker boards, cleaning restrooms /urinals/commodes/walls, moving chairs/desks/tables and custodial equipment.

● Replace light bulbs as required, including ceiling lights requiring the use of a ladder.

● Replenish supplies for restrooms such as toilet tissue, soap, paper towels, sanitary napkins, etc.

● Maintain custodial storage areas in clean and organized manor.

● Maintain custodial equipment for safe and efficient use.

● Promotes a harassment and discriminatory-free environment.

● Demonstrates a commitment to work.

● Demonstrates good judgment and common sense.

Receptionist

Camping World - Cocoa FL

2022 - 2022

● First point of contact for customers - Greet and welcome customers.

● Set tone for a positive customer experience.

● Check in VIP appointments and direct customers to the appropriate team member(s)

● Coordinate front desk activities including answering and directing incoming phone calls.

● Track incoming sales calls in our CRM.

● Maintain a strong work ethic with total commitment to success every day.

● Assist customers with any questions directed to the reception desk.

● Scan documents and email follow up with customers. Data Entry and Scheduler

Sunstate Pest Management - Rockledge FL

2021 – 2022

● Customer service attitude is a priority—professionalism and compassion.

● Frequent inbound and outbound phone calls

● Ability to accurately and quickly enter information into electronic records and systems.

● Ability to communicate with external parties to quickly resolve or prevent patient concerns.

● Flexibility of personality to work with various types of people in a calm and helpful manner.

● Ability to multi-task and extend oneself in crunch times.

● Ability to independently organize and be accountable for task completion with minimal follow-up.

● Proficient in: Microsoft Office Suite, Adobe, Filing, and answering phones. Supervisor of Environmental Services

KSC, ABM/Boeing - Merritt Island, Florida

2020 – 2021

● Supervise employees and help delegate operations schedule to ensure proper work area coverage.

● Evaluates performance of personnel and inspects assigned areas to ensure proper work performance.

● This requires hands-on support and the ability to perform work when necessary. This may include, but is not limited to dust mopping, sweeping, stripping/refinishing, carpet scrubbing, servicing restrooms, window washing, etc.

● Find and define problems, resolve issues, and use these in making appropriate recommendations to management staff, staff, and/or customer contact to exercise continuous quality improvement and to exceed customer expectations.

● Report any issues, concerns, or discrepancies to Operations Manager/Operations Coordinator.

● Addresses customer concerns and inquiries and reports any new or changing job/work orders.

● Performs tracks and evaluates purchasing activities, supply and equipment usage and repairs.

● Ensures appropriate labeling, dilution, and storage requirements are conducted in accordance with company, customer, and OSHA standards.

● On the job training for staff/employees to job specific tasks.

● Participates in company and customer training ensuring effective communication and distribution of information to supervisors, customers, and employees.

● Carries out management responsibilities in accordance with the company’s policies, customer’s rules and regulations and applicable laws when needed.

● Knowledge and Skills

● Ability to multi-task in a fast-paced environment with constantly changing priorities and high customer demand.

● Knowledge of proper use of equipment, materials and supplies used in maintenance work.

● Must have excellent internal and external customer service skills (Soft Skills)

● Professional appearance and demeanor.

● Ability to lead others and motivate people.

● Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.

● Microsoft Office skills, i.e. Excel, Word plus Gmail, Google docs, Google calendar.

● Excellent written and verbal communication skills.

● Prepare Schedules, Hire and Fire People, Microsoft, Adobe, Lead custodians, Inspect their work, ETC. Custodian, (Relief Receptionist)

CSS Exploration Park, Merritt Island, Florida

2018-2020

● Service, clean, or supply restrooms

● Clean building floors by sweeping, mopping, scrubbing, and vacuuming.

● Follow procedures for the use of chemical cleaners.

● Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.

● Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.

● Requisition supplies or equipment needed for cleaning and maintenance duties. Stay-at-Home Mom

2005 - 2018

Receptionist/ Child Care/ Housekeeper

New Life Christian Fellowship, Titusville, FL

2004-2005

● Scanned or read incoming materials to determine how and where they should be classified or filed.

● Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval.

● Performed general office activities, such as typing, answering telephones, operating office machines, processing mail.

● Sorted or classified information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order

● Answered questions about records or files.

Unrelated Work History

Lead Housekeeper

The Great Outdoors, Titusville Florida 32780

2014-2018

Housekeeper

Holiday Inn, Titusville, Florida

2013-2014

Cashier

Home Depot, Titusville, Florida

2008-2010

Education

• Continental Academy (High School Diploma), Miami, Florida 2005

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