Customer Service Staff Pharmacist

Mrs. Rhonda M. Worthem, R.Ph.Pharm.D.

**** ****** ******* **.

Conyers, Ga. 30094

*************@*****.***

404-***-**** cell

Qualifications Profile: A Pharm.D. pharmacist with 20 plus years of retail pharmacy experience. Proficient in customer service and DUR counseling and verification, meeting pharmacy operations deadlines, inventory control, administration of flu,pneumonia and herpes zoster vaccinations, with organizational skills. Patient Counseling Quality outreach (CVS equivalent to MTM outcomes), nutritional and vitamin & herbal supplemental counseling, and utilization of Easyfill, PDX, Zadol, Wecare/Ready-Fill pharmacy software and Microsoft word & excel. Competent in working well with others and delegation of tasks in a moderate to fast-paced environments.

Education:

Doctorate of Pharmacy (August 1993)

MERCER SOUTHERN SCHOOL OF PHARMACY, ATLANTA, GA.

Bachelor of Science (June 1989)

SPELMAN COLLEGE, ATLANTA, GA.

Licenses/Certification/Training:

Georgia Pharmacy License (January 1994-current)

Immunizing pharmacist (via Kroger and CVS/Health)

CPR/BLS training (via Kroger and CVS/Health)-current Diabetes Care Training Certificate of Achievement (23 hours) via Kroger(2014) Retail Experience:

● CVS Caremark Health- Currently employed since November 2014 as a Part-time floater pharmacist enforcing pharmacy wait-time/ready when promised metrics while incorporating patient care management with friendly customer service. Active Patient Care Quality reachout counseling by phone, in store counseling and DUR(MTM-like)technology . Assist the customer with delivery, prescription savings opportunities utilizing proper insurance and discount cards, and reward opportunities. Administration of flu, shingles, and pneumonia vaccinations. Offer Complimentary preventive medication advice of over the counter medication and nutritional supplementation

● Covid 19 Vaccinating pharmacist at LTHC, nursing homes via CVS Health and various CVS retail locations.

● Kroger Drug Stores - assistant pharmacy manager at Kroger operating a drive-thru pharmacy with a 5+ pharmacy tech staff handling a script count of +1,000/week and administration of flu shots. (March 2012-October 2014)

● Kroger Drug Stores - staff pharmacist/relief (May 2005-March 2012)

● Save-Rite Pharmacy - staff pharmacist (September 2003-May 2004)

● CVS/pharmacy - staff pharmacist/*pharmacy manager (May 2002 -September 2003)

● Walmart Pharmacy - staff pharmacist (November 1998-May 2000)

● Kroger Drug Stores - staff pharmacist (October 1996-November 1998)

● Drugs for Less/Big B Drugs - staff pharmacist (January 1994-October 1996) Basic duties and knowledge

● Executing customer promotions and customer counseling.

● Readily develop rapport with customers, pharmacy staff, management and etc.

● Proven record of reliability and responsibility with good organizational skills.

● Resourceful in completing projects and meeting deadlines.

● Significant knowledge of nutritional supplements and advice.

● Basic computer knowledge of Microsoft Word and Internet.

● Good efficiency in meeting pharmacy metrics regarding ready when promised /wait times and executing OSAT (highly customer satisfied survey).

● Executing accuracy in the prescription filling process and monthly CII audit.

● Assuring satisfactory inventory financial goals and meeting customer product needs.

● Management of inventory control via shelf maintenance and returns.

● Experience with EasyFill(EPRN), PDX, Zadol and WeCare Readyfill pharmacy software.

● Delegation of authority to pharmacy tech team in support of pharmacy manager

● Experience in kindly resolving customer service issues. Business Experience and Organization

● Professional Development Chair with ABWA Solidarity since 2014-2020

● Networking with other small business and professional women along with community service.

Volunteering

● Food Pantry at Emmanuel Community Church-2019-current

● Boy Scouts Secretary with Troop 106 In Atlanta-2019-2023

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