Customer Service Call Center

MaTika Carprue

219-***-****

*********@*****.***

*************@*****.***

Objective

To obtain an entry-level position in jobs I love and have a passion to work, and to gain more experience and obtain a good work ethic. Work Experience

Spot Account Receivable May 2021 – April 2024

• Accounting AR/AP

• B2B/C2C

• Collection

• V-Lookup

• SAP/GAAP

• Excel/Microsoft Word

• Invoicing

• Emails

• Low call volume

• 20-30 accounts per month

• Software (Oracle, BluJay, Trazact)

Sedgwick National Contact Center December 2018– April 2021

• Covid Swab Lab

• Covid Customer Service

• Sampler Lab Tech

• Accounting

• Customer Installation Support

• Collection

• Loan accounts 200-500 per month

• Customer Service/Associate

• Call Center/High call volume

• Dispatch

• Full-time

• Philips Respironics

Sallie Mae Call Center December 2015 – December 2018

• Collection

• Banking

• B2B

• Loan accounts 100-800 per month

• High Speed Call Volume

• Customer Service/Support

• Outbound/Inbound Calls

Perfect attendance 100% Goal was met 80% of each day. Overtime was accepted every time it was offered.

Abilities

• Teamwork

• Attention to detail

• Ability to Work under Pressure

• Time Management

• Communication

• Self-motivation

• Leadership

• Adaptability

Education

Westside High School August 2007 - June2011

Vincennes University August 2011 - May 2015

(Some College)

Dental Assistant (Completed) March 2022 - June 2022 Community Experience

Volunteered help for Elderly Churches August 2011- May 2015 Volunteered work hours May 2011 - June 2015

Volunteered Hours for youth May 2008 - May 2011

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