Service Representative Customer

352-***-**** (c) ************@*****.***

Luz Margaret Santiago

Objective

Highly motivated with a desire to take on a new challenge. Strong work ethic, and adaptability. Adapt to working effectively unsupervised and quickly mastering new skills utilized effectively.

Experience

10/2022- current

Home by Choice

Gainesville, FL

Home Health Caregiver

Provide companionship to clients. Help with daily routine. Cooking, cleaning, and hygiene. Provide transportation to appointments and run errands to the store.

10/2015-10/2022 Prosperity Home Mortgage Chantilly, VA

Disclosure Desk Specialist

Manage the pipeline of over 30 loans per day.

Use Encompass to review and work on loans as they appear in the pipeline by due dates.

Validated change of circumstances that required new disclosures promptly to avoid any cures at closing.

Updated system with daily loan notes.

Notification of changes received sent to appropriate individuals assigned using Outlook mail.

1/2014- 10/2015

Quality Control Rep

Log to a daily pipeline to report inquiries and tradelines opened found by Equifax.

Verify the dates of the report received with the credit report in the file.

Daily pdf. files results uploaded to loans.

Notification of changes received sent to appropriate individuals assigned by Outlook emails.

Notes enter in Encompass.

Scan files to offload to other sites using the Ricoh web image document server.

2/2013-12/2013

Underwriting Assistant

Logged new and recon loans received in the Underwriting department using LIS, and into the Underwriting, Log tools for assignments.

Logged all loans received in the spreadsheet, entered notes in LIS, and credit received date completed to maintain turnaround time.

Compiled numbers and provided reports as totals loans completed out to staff members.

Scanned files to offload to other sites using the Ricoh web image document secure server.

Performed file clean-up.

Worked on special projects as necessary.

7/2012 – 2/2013

Chantilly, VA

Mortgage Loan Specialist 1

Process basic upfront setup of loans using Omni and Association Tool

Requested 4506t, VOE, and input dates on ATC Received/HUD

Ensure all forms and checklists related to products are completed.

Requested and gathered documents required for files in the required time frame.

Back up Receptionist as needed, self-sufficient in approach to work

6/2011 -6/2012

Sparks/Prosperity Mortgage

Herndon, VA

Receptionist/Administrative Assistant

Answered multi-line phone system.

Sorted mail and delivered it to office staff.

Set up conference meetings with Scheduler software.

Cross train in setup functions and closing department backup relief

11/2006 – 6/2009

Dynamics Research Corporation

Reston, VA

Administrative Secretary II

Managed administrative support for Executive Staff

Formatted documents for weekly meetings

Scheduled meetings, and conference rooms and ordered catering.

Ordered office and kitchen supplies. Maintained postage meter machine.

Organized special projects and events.

Maintained working relations with Vendors.

Served as backup receptionist as needed.

Education

License/Completed

1985

440 Insurance Customer Representative by Adjusterpro

Washington Lee High School

Dec 2023

Arlington, VA

8/2009- 2011 134 credits completed / Stratford University Falls Church, VA

Allied Health Science/ Hemodialysis Technician program

Proficient in computers /Microsoft Suite/Word and Excel

References

References are available at your request

Contact this candidate