Receptionist

YVONNE MELTON

*************@*****.*** 817-***-**** 1 LAFAYETTE, Choose.IN. 47905

Summary

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills.

Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Skills

• Appointment confirmation

• Scheduling appointments

Experience

Franciscan Physician Network I LAFAYETTE, IN

Patient Service Representative

11/2019 - Current

• Insurance Verification

• Copay

WEST LOOP MEDICINE Chicago, IL

Receptionist Clerk

05/2005 - 06/2021

Texas Health Resources Fort Worth

WILLOW PARK, TX

ADMISSION SPECIALIST

04/2010 - 06/2018

USMD Hospital Fort Worth, TX

ADMISSION SPECIALIST

• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

• Scheduled and confirmed patient appointments with patients and healthcare professionals.

• Documented and managed patient information in computer system.

• Ran credit card batches and balanced deposits on daily basis.

• Checked daily doctor schedules and verified insurance.

• Scheduled patient appointment and procedures.

• Supported hospital and clinic operations using customer service skills and detailed system knowledge.

• Worked with office manager to attain operational goals.

• Insurance verification

• Scheduling

• Prior Authorizations

• Referrals

• Take incoming calls

• Maintained professional, welcoming and orderly reception area to greet. guests.

• Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation.

• Trained additional admissions team members according to university policy.

• Insurance verification and payment process

• Maintain patient confidentially while abiding by HIPPA privacy laws.

• Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.

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