Quality Assurance Data Entry

Crystal Henderson

*** ***** ****

Oakdale, Tn. **829

Phone: 865-***-****

Email: **************@*****.***

Education

Oakdale High School, Oakdale, Tennessee

Diploma, 1993-1997

Rockwood Health Care and Rehabilitation Center

C.N.A Certification, April 2009

Employment Experience

Senior Citizens Home Assistance Service

County Director, December 2010 - August 2022

Responsible for managing all aspects of agency business within the assigned region. Ensuring that frail elderly clients are cared for within their home setting in a manner that promotes health and dignity. Responsibilities included, but not limited to coordinating and conducting client intakes, created and maintained client and caregiver files, maintained quality assurance by performing periodic evaluations of clients and caregivers through in-home re-evaluations, received and facilitated client complaints, grievances, or incidents, following agency guidelines and policy, documented communications between client, caregivers, and staff in the agency programs, and coordinated with case managers to promote excellence of client care.

Senior Citizens Home Assistance Service

County Coordinator, July 2010 - December 2010

Performed all needed office duties for the county, including, but not limited to answering the telephone, computer data entry, and maintenance of client and caregiver files. Responsibilities included scheduling client intakes, creating caregiver schedules, coordinating client and caregiver schedules on a daily basis as changes occur, reviewing caregiver timesheets, entering data, recording caregiver training and in-services, assisting with all fundraising activities in the county and serving as a caregiver as needed.

Senior Citizens Home Assistance Service

In-Home Caregiver, April 2010 - July 2010

Assisted frail, elderly and handicapped clients with homemaking, mobility and mobility devices, proper transfer techniques, personal care (bathing,dressing, toileting), meals or meal preparation, medication reminders, transportation, and companionship.

Harriman Care and Rehabilitation Center

Certified Nursing Assistant, May 2009 - April 2010

Assisted residents with activities of daily living and overall resident care to help maximize quality of life.

H&R Block of Harriman, Tennessee

Tax Specialist, November 2008 - March 2011

Assisted walk-in customers, filed tax returns and handled disputes with the Internal Revenue Service as needed.

References available upon request.

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