Quality Control Center Manager
Resume:
CAREER OBJECTIVE
Strategic, results-driven professional with 37 years of experience
and demonstrated success of elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
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Mechanicsburg, PA 17055
EXPERIENCE
Collision Center Manager
JUN 2022 - PRESENT Lawrence Chevrolet, Mechanicsburg, PA Collision Center Manager
NOV 2018 - AUG 2021 L.B. Smith Ford/Lincoln, Lemoyne, PA Estimator
SEP 2018 - NOV 2018 Sutliff Chevrolet, Mechanicsburg, PA
• Resolved customer complaints in a timely manner with empathy and understanding. Coordinated with insurance companies regarding estimates, repair timelines and payment processing procedures.
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Supervised a team of employees by setting goals, providing feedback, coaching and conducting performance reviews.
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Managed day-to-day operations of collision repair center, including scheduling, staffing, budgeting, cost control and performance management.
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• Analyzed customer feedback and created action plans to improve customer satisfaction ratings. Identified areas for improvement within the shop's processes to streamline workflow and increase productivity.
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• Analyzed vehicle damage to prepare time, cost, materials, and labor estimates.
• Solicited feedback from team to develop methods for better quality control.
• Scheduled work to be performed, monitored its progress, and billed the insurance company accordingly. MORGAN ESSIG
C O L L I S I O N C E N T E R M A N A G E R
Assistant Manager
AUG 2016 - MAY 2018 Brenner Nissan Collision, Mechanicsburg, PA Assistant Manager
FEB 2015 - AUG 2016 Faulkner Collision, Carlisle, PA Manager
MAY 2012 - FEB 2015 Select Collision, Mechanicsburg, PA Maintained hands-on knowledge of job roles, reviewed, and mentored the 22 employees under my supervision.
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Communicated with clients to address questions, concerns, and needs and provide quality customer service.
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Scheduled work to be performed for many nationwide car insurance companies and performed quality control inspections on said repairs.
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Performed all administrative and production duties, including updating and review of payroll hours for 26 employees.
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• Processed and summarized financial statements and presented quarterly reports to upper management.
• Reviewed estimates written by my subordinates and performed quality control inspections on all repairs.
• Utilized strong analytical and problem-solving skills to address operational issues.
• Collaborated with staff to develop and carry out processes, resulting in improved performance. Managed ten employees across both technical and administrative positions, wrote estimates for our DRP program, scheduled the work to be performed, and conducted quality control audits on all repairs.
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EDUCATION
High School Diploma
JUN 1984 Mechanicsburg Area High School, Mechanicsburg, PA SKILLS
• Leadership
• Customer Deliveries
• Creative Solutions
• Operational Improvements
• Client Support
• Performance Monitoring and Evaluation
• Mathematical Calculation and Reasoning
CERTIFICATIONS
• PA State Appraiser's License #467361
• Sales Specialist Training
• Heavy Duty Parts Certification
• Small Engine Certification
Martin-SenourCertified Paint Specialist
and PPG Refinishing
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CCCI Management System and CCCI
Estimating Expert
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Parts Expert Certified Through Lexus,
Toyota, etc.
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Rome Tech Management and Profit Net
Management Systems
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Extensive Parts Background In All
Foreign and Domestic Vehicles
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• ICar Training
REFERENCES
References available upon request
Contact this candidate