Customer Service Representative
Resume:
Luis Canales
Helpdesk, Hardware Technician / Cable Runner
Pearland, TX 77584
************@*******.***
Seeking employment with an evolving company that can utilize my knowledge of management information systems, business administration, and or skills as an efficient computer technician. Willing to relocate to: San Antonio, TX - Corpus Christi, TX - Houston, TX Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Space Center Systems - Houston, TX
January 2023 to Present
Do windows maintenance on computer systems and peripherals. Troubleshoot a host of problems of computer systems and peripherals via phone or in person. Add computers to networks from planning runs to finishing of adding computers. Teaching new employees how to troubleshoot, talk to customers, and or adding computers to networks. Computer Analyst I
ePlus inc. - Houston, TX
January 2020 to October 2022
Second Shift Technician 2P.M. to 11 P.M.
Break Fix Tickets including Computers, Monitors, Hand Held computers, printers, networking issues. Walk thru 27 floors talking to unit secretaries, nurses, and charge nurses to see if there is any technology issues that can be addressed immediately and pick up any hand held computers that are having issues. If the problem cannot be resolved within 20 minutes, then set up a technician to come by in the morning. Helpdesk, Hardware Technician / Cable Runner
Kleberg Bank - Corpus Christi, TX
March 2014 to August 2018
Ability to install network hardware from beginning to end. Network cabinet to end peripherals including computers, printers, and scanners with running cat 5 cables thru ceilings, down walls including terminations.
Installation of computer equipment including security servers to cameras on walls, ceilings, and inside ATMs, Cisco audio video conference equipment, 65 - 80 inch TVs and monitors mounted on the wall, and network printers, scanners, and phones.
No fear of getting on a 10-foot ladder to get above ceiling tiles to run various types of cable (cat 5, fiber, HDMI, coax) throughout the bank.
Computer helpdesk technician able to troubleshoot over the phone, remoting into user's computer or servers to assist 3rd party vendors and assisting with multiple programs. Field Service Technician
Stallion Oilfield Services - Alice, TX
October 2011 to September 2013
Install, setup, troubleshoot satellite and intercom systems on remote locations and oil rigs. Set up wireless networks with laptops, wireless routers, and printers. Install and configure cell phone boosters for auto and home environments. Run Cat 5 network cables thru and in between trailers. Testing and setting up new and current intercom equipment to latest OSHA safety standards. Call Center Technician
Harte-Hanks - Austin, TX
2009 to October 2011
Call center technician for a major shipping company including troubleshot the shipping program, network settings, computer equipment including CPUs, laser, inkjet, dot-matrix, and thermal printers. Troubleshot web services, front end, server, and software applications for major shipping company. Computer Technician, M/D Totco
ie. Routers, hubs - Alice, TX
2002 to 2007
Responsibilities included but were not limited to: Troubleshoot a variety of computer hardware/software issues via email, telephone, on-site assistance (Field Tech), or via network assistance tools. Assist service hands with computers issues on location, in-house, or over telephone. Troubleshoot rig operation and processes that include instrumentation, rig equipment, and rig computers/ electronic components (ie. Routers, hubs, and satellites). Trained service hands and rig personal on computer programs and operations. Education
Bachelors of Business Administration in Management Information Systems Texas A & M University - Corpus Christi, TX
High School Diploma
Hebbronville High School - Hebbronville, TX
Bachelor of Business Administration
Skills
• PRINTERS
• CISCO
• REMEDY
• HTML
• G3
• Software Troubleshooting
• Network Support
• Computer Hardware
• Desktop Support
• Technical Support
• Service Technician Experience
• Microsoft Windows
• Help Desk
• Analysis skills
• Customer service
• Windows
• Microsoft Office
• Active Directory
• ConnectWise (1 year)
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