Customer Service Front Desk
Resume:
Jennifer Etheredge
Schenectady, NY *****
****************@*****.***
Work Experience
Customer Service Representative
Spectrum / Spectrum Mobile
May 2022 to Present
Call center/Customer service/Mobile billing/Inbound outbound calling/ Activations/Trouble shooting/ Upgrades
Sales and Financing
Acceptance Now-Latham, NY
December 2020 to April 2022
(Assistant manager) Account management,sale calls/collection calls, briefing customers about our program. Signing customers up for our program. Making and or filing customer agreements. Reporting daily sales,tracking of inventory. Handling customer discrepancies. Taking payments issuing any refunds if needed. Closing systems adequately at the end of the shift/ dropping daily cash deposits Front Desk Agent
Best Western-Clifton Park, NY
March 2018 to September 2018
Checking guest and or large groups in/out, Answering phones on multiple lines. Transferring calls, Processing credit card transactions, Deposit cash in drop box, close and restart systems for next business day transactions . Create key entry cards,Light cleaning/Replenish coffee and other beverages. Enter any discrepancies in log book, Create group and singular reservations and or cancel reservations/block rooms upon request. Distribute keys to designated employees for maintenance or cleaning also log on who used the keys. Re assign rooms due to customer dissatisfaction accommodate those customers the best of my ability for a pleasurable stay, note daily deposit information. Schedule transportation for guest/ Wake up calls/ Light cleaning of lobby. Adhere to work meetings policies n procedures/ Part time night auditing as needed
Front Desk Associate
RED ROOF INN HOTEL-Albany, NY
November 2017 to May 2018
scheduling pick up/ drop off to and from airport. Checking guest in/out, answering phones on multiple lines /transferring calls. Making reservations, processing credit card transactions, deposit cash at the end of shift. Create key entry cards, Replenish coffee and other beverages. Enter any discrepancies in log book, create reservations/cancel reservations. Create group reservations/ check in large group of customers at designated times /re assign rooms due to customer satisfaction, note daily deposit information. Light cleaning of lobby. Part time night auditing. Education
High school diploma
Niskayuna High School
September 2002 to July 2006
Skills
• Front Desk (4 years)
• Customer Service (6+years)
• Night Audit (4 years)
• Retail sales 4
• Assistant Manager Experience
• Cash Handling
• Account Management
• Retail sales
• POS
• Product demos
• Retail management
• Store management
• Accounting software
• Accounts payable
• QuickBooks
Certifications and Licenses
AED Certification
Driver's License
CPR Certification
Assessments
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
October 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
April 2022
Level of motivation and discipline applied toward work Full results: Proficient
Front desk agent (hotel) — Proficient
December 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
December 2022
Influencing and negotiating with customers
Full results: Proficient
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