Liscensed Insurance Agent
Resume:
Jennifer Searls
Keyser, WV *****
****.**********@*****.***
Authorized to work in the US for any employer
Work Experience
Licensed Insurance Agent
Senior Life - Thomasville, GA
September 2023 to Present
Medical Records Retrieval Specialist
Cotiviti - Utah
October 2021 to September 2023
Medical Records Retrieval Agent
Participant Service Representative
Aspira - Frostburg, MD
July 2012 to October 2021
• Answer retirement questions for participants. Provided loan and withdrawal info while still working. Full time Customer Care Representative
ACS - Frostburg, MD
July 2009 to April 2012
Part-time cashier, customer service, food preparer Burger King - Cumberland, MD
May 2007 to July 2009
Energy Express
Wiley Ford, WV
Summers
Tutor and mentor for Energy Express Reading Program Affiliated with 2004-2008 West Virginia University located at Wiley Ford Elementary School.
Part-time cashier, food preparer
Mactatties - Lavale, MD
May 2005 to August 2006
Cashier/ Food Preparation
Part-time cashier, food preparer
Wendy's - Lavale, MD
May 2004 to May 2005
Awards:
* Dean's Scholar
* Promise Scholarship
* Dean's List
* President's List
Education
Associate in General Studies
Shepherd University - Shepherdstown, WV
August 2006 to May 2007
Bachelor's in General Studies
Frankfort High School - Ridgeley, WV
August 2000 to May 2004
Bachelor of Applied Science in Business Management Potomac State College - Keyser, WV
Associate of Applied Science in Business Technology Potomac State College - Keyser, WV
Associate of Applied Science in General Studies
Potomac State College - Keyser, WV
Skills
• Customer service
• Typing
• Microsoft Powerpoint
• Microsoft Office
• English
• Search engines
• Typing
• Customer service
• HIPAA
• Windows
• iOS
• AI
• Social media management
Assessments
HR: Compensation & benefits — Proficient
April 2023
Knowledge of compensation and benefits programs
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
June 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Basic computer skills — Proficient
June 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
2009 graduate of Potomac State College, Keyser, WV, Bachelor of Applied Science in Business Management.
Proficient in Microsoft Word, Excel, Power Point, Access. Solid educational background with extensive coursework in Finance, Marketing, Business Law, Business Management, and Accounting.
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