Customer Service Professional

DENISE RAINE

Sales/Customer Service/Teacher *************@*****.*** (949) 610 – 6584

PROFESSIONAL EXPERIENCE

Marketing and Sales Assistant Remedy Surf. Huntington Beach, CA 8/2022 - present (freelance)

Serve Owner/Surfing Coach with Graphic Design, Marketing and Public Relations. Build relationships with the surfing community as well as horizontal companies - hotels and travel companies.

Assistant Teacher

Mardan School, Irvine CA, 1/2023-7/2023

Assistant Teacher working one on one or with small groups of high school students to assist with developing proper social behavior and in implementing behavior management. Monitored the safety of students in a variety of environments. Direct communication with parents/guardians, school administrators and therapists. Administrative work for Master Teachers and grading papers. Individual tutoring as needed. Worked primarily with students with mild to moderate autism. Assist in homeroom (Life Skills), Algebra and English classrooms. Responsible for bimonthly Art Club where we studied graphic design. Students developed their own logo designs.

Customer Service Agent Soberlink, Huntington Beach, CA 4/2022 - 8/2022

● Sales support, data entry and speaking with clients and third party providers for family law, self monitoring and treatment centers throughout the US and Canada. Educated customers by offering agreements and plans to accommodate their needs. Sold breath alcohol devices and monitoring agreements. Troubleshooting and activating devices over the phone.

● Dealt with clients in a kind and calm fashion and offered solutions through the company’s FDA approved products to assist them in legal circumstances stemming from alcohol use disorder. Demonstrated the highest integrity and discretion. Provided tools for accountability/recovery.

Sales Associate Bed Bath & Beyond, Huntington Beach, CA 9/2021 – 4/2022

● Managed and oversaw cashiering activities in areas of purchasing, returns, and exchanges

● Ensured that customers had a rewarding experience that kept them coming back every time. ● Prevented store losses using awareness, attention to detail and integrity.

Customer Service Sprouts Farmers Market, Huntington Beach, CA 8/2018 – 9/2021

● Handled customers effectively by identifying needs, quickly gaining trust, approaching complex

situations and resolving problems to maximize efficiency. Gave exceptional service at all times.

Administrative Assistant Contract Assignments, Tustin, CA 9/2015 – 8/2018

● Provided exceptional support to managers and co-workers increasing overall efficiency by 30%. ● Performed daily administrative functions such as answering calls and emails, greeting visitors, invoicing, placing sales orders and maintaining the inventory of office supplies. ● Scheduled conference room meetings, event planning, managed appointment calendaring, placed sales orders, and arranged travel plans for multiple upper management executives

DENISE RAINE (949) 610 – 6584 Page Two

Receptionist /Customer Service O.C. Veterans Office, Santa Ana, CA 3/2015 – 9/2015

Served veterans and their families. Intake for service officers and OC4Vets in a timely manner. Collaborated with other departments. Introduced a user-friendly electronic filing system to centralize the customer database reducing file retrieval time by 30%. Responded to guests and public inquiries with confidentiality and a warm attitude.

Sales / Marketing Administrator Cook's Collections, Westminster, CA 11/2008 – 9/2015

● Provide extensive marketing support and consultation to enhance business marketing management, public relations, copy writing and editing with exceptional client retention

● Facilitate communication with businesses and advertising companies for business marketing

● Conduct telemarketing daily to identify potential clients as well as support event planning team

Teacher HB/GG, Unified School District, CA 3/2005 – 11/2008

● Served as a substitute teacher for 25+ students between K-12th grade

● Implemented lesson plans, ensured integrity of academic time and motivated students participation. Worked extensively with special education- classroom sizes of 8-10

Director of Communications St. Andrew's Church, Newport Beach, CA 9/2002 – 3/2005

● Coordinated, planned and published by promoting numerous monthly events and daily services.

● Edited monthly newspaper with 100% accuracy, enhanced organizations rapport through the distribution worldwide of the newspaper to over 60,000 followers.

● Liable for public relations needs, maintenance, and creative writing for the organization’s website.

● Promoted successful $60 million new building project as well as developed brochures, media

copy writing and community relations to enhance and increase resources.

National Marketing Manager Westec Home Security (ADT) 7/1996 – 9/2002 West Region Marketing Manager Brinks Home Security (ADT) Orange County, CA

● Responsible for all direct media response for nationwide launch of new mass-market products and managing all marketing initiatives for the start-up of 38 branch locations.

● Directly impacted account base growth from zero to 385,000 within two years.

● Developed local and regional marketing plans throughout the Western US and Canada in support of 12 branches with over 240 sales representatives.

● Managed and utilized a multi-million advertising budget, saving 20% of costs annually.

● Planned individualized regions advertising and promotional initiatives including print and broadcast media, interactive media, trade shows and affiliate channel marketing programs

EDUCATION / CERTIFICATIONS

University of Missouri, Kansas City, Bachelor of Arts in Advertising/Graphic Design

University of California, Irvine, CA Marketing Certification Program Coursework

Cal State University at Long Beach, CA Completed all coursework (K-8 Teaching Credential)

Dale Carnegie Professional Sales Course

Contact this candidate