Customer Service Call Center

MARITZA RAMIREZ

Mesa, AZ *****

+1-480-***-**** - *****************@*****.***

PROFESSIONAL SUMMARY

Customer Service professional with 3+ years of Call Center Customer Service experience. Proficiency with Microsoft Excel, Word, PowerPoint Great interpersonal skills and willing to take on any task Consistent, hardworking, and highly motivated Reliable and dedicated individual who show pride in the quality of work. SKILLS

Bilingual

Leadership and Team Building

Complex Problem-Solving

Superior Work Ethic

WORK HISTORY

Department Supervisor

Customer service desk

11/2023 to Current Remote Customer Service Agent

Adecco Staffing (Epiq) – Phoenix, AZ

Process over 45 incoming calls per day, professionally resolving complaints in a friendly and efficient manner.

Meet and exceed daily productivity goals, including high call volume and appointments setting, and consistently earned top survey satisfaction score. Apply problem solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary..

Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect such as name, address, phone number,ss,dob, identify customer needs.

01/2018 to 06/2020 Warehouse Associate

SCRAPBOOK.COM – Mesa

Packed materials and items in designated crates and boxes and properly sealed and labeled crates.

Received deliveries, scanned packages and updated orders in internal database. Updated inventory and production information using warehouse management systems and scanner guns.

Processed requests and supply orders and pulled materials to successfully prepare orders.

Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

01/2018 to 07/2019 Customer Service Representative Chesapeake LLC – Mesa

Taking up to 100-200 calls per day in a high call volume call center setting Take inbound\outbound calls, verify customers and give mini miranda on outbound calls, determine reason for delinquency.

Process payments

Update phone numbers and mailing address, set up repayments plans and recurrings auto draft

Advise of status accounts review and update financials 12/2015 to 02/2017 Department Supervisor\Customer service desk Kohls Department – Gilbert, AZ

Maintained a clean,organized inventory and curated displays of rotating seasonal clothing and accessories

Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction Meticulously handled POS system transaction include credit,cash,exchanges,returns, and refunds to ensure seamless and accurate cash flows

Actively stayed informed about latest sales offerings and loyalty programs. Trained new employees on overall company and department-specific policies and procedures.

Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

EDUCATION

High school diploma

Sequoia High School - Mesa

LANGUAGES

Spanish

Native or Bilingual

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