Customer Service Office Manager

CAROL JONES

*******@*****.*** • 281-***-****

Houston, TX

A MSW in Social Work student set to graduate in 2026 an ambitious professional combining a passionate commitment to delivering client services excellence with proven expertise in creating trusting client relationships.

Education

Master’s degree in social work

Grand Canyon University

07/02/2025

Bachelor’s degree in criminal justice

American Intercontinental University

12/2022, 3.7 GPA

Associate degree in criminal justice

American Intercontinental University

07/2021, 3.9 GPA

Certifications

Medical Assistant Certification-1997

Certified Phlebotomist -1997

Certified Nurse Assistant -1991

Skills

Research and Analysis

Leadership

Report Compiling

Multitasking

Administration Tasks

Relationship Building

Problem Solving

Technical Skills

MS Office 365

Quick Books

Data Entry

Qualifications Summary

Recognized as a performer accustomed to working under fast-paced, high-volume, and time-sensitive conditions.

Engage confidently and articulately with clients from diverse backgrounds, understanding their needs and providing information that exceeds expectations.

Experience in recommending and developing strategies that improve services that align with organizational goals.

Career Experience

Customer Service / Remote, Pearl Interactive Network

Delivered excellent customer service to veteran’s by coordinating appointments for disability claims, solving disputes, handling complex callers.

Clerk/Office Manager, Greenpoint Therapy

Delivered executive administrative support to complex hospital operations, including administrating census daily and overseeing insurance claims.

Acted as a liaison between insurance companies by coordinating patient’s claims and inquiries.

Verified and reconciled accounts payable, along with producing error-free reports while analyzing information and summarizing claim status.

Updated inventory to ensure stock accuracy and reordered as needed.

Coached team members to interpret and evaluate insurance policy wordings.

Performed conflict resolution concerning complex customer complaints to ensure a swift and satisfactory experience.

Office Manager/ Dispatcher, Mega Fluids

Earned increased responsibilities based on performance excellence, managing facets of business communications, including creating emails and business cards.

Exhibited professional judgment to screen, prioritize and decide actions for high-volume calls and queries.

Recovered invoices and past due invoices by conducting a comprehensive audit of bookkeeping and financial documents.

Multitasked multiple general office duties, including filing, faxing, document production, addressing public inquiries made via telephone, email or in person.

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