Front Desk Agent
Resume:
ALESIA
NDREU
*************@*****.***
Queens, NY 11370
Dedicated hospitality and jewelry industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. PROFESSIONAL SUMMARY
Albanian Federation Of Voleyball - Team Leader Manager Albania 2019 - 2020
Enthusiastic in team work- This position consisted in determining what needs to get done so the team has full confidence in their matches. Being part of conferences with CEV members to discuss priorities and coordinate the statistics of matches & team consistency. Organizing time schedules, matches and other activities related directly with the team.
VH PREMIER - Hotel Front Desk Agent
Albania Jun 2020 - Jul 2021
Manged guests booking and accommodation. Checking in and checking out. Kept a tidy and orderly workspace.
Successfully manged overbooking.
YGI GROUP - VISUAL MEDIA REPRESENTATIVE
21 W 46th St, NY, 10036 Oct 2021 - Oct 2023
Visual Media position consisted in the visualization of jewelry samples and creating content for the website of the company and for their catalog using the pictures taken after they are adjusted with Adobe Photoshop and were presentable to show up in the company's official website.
YGI GROUP - Assistant Warehouse Manager
21 W 46th St, NY, 10036 Oct 2021 - Oct 2023
Led a team of warehouse staff, ensuring smooth operations and timely fulfillment of over 2000 orders a day.
YGI GROUP - Sales Representative
21 W 46th St, NY, 10036 Oct 2021 - Oct 2023
AMG Accounting Pro. - PART-TIME ASSISTANT
WORK HISTORY
Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
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Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
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Increased sales revenue by identifying and targeting high-potential accounts.
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Quick learner
Customer satisfaction
Problem Solving
Team work
Adaptability
Time management
Interpersonal communication
SKILLS
BA IN MEDIA STUDIES
Queens Collage • 01/2024
Bachelor of Arts: Media Studies
BA IN ADMINISTRATION AND SOCIAL
POLICY
Albania • 09/2018
Bachelor of Arts: Administration
And Social Policy
EDUCATION
Steinway St, Astoria Feb 2023 - May 2023
Data entry of clients bank statements, using Quick Books. Assisting in file organization and proficient in using Excel to create a database of clients
Eva Scrivo Salons - PART-TIME FRONT DESK RECEPTIONIST 139 5th Ave 2nd Floor, NY, 10010 Sep-Dec 2023
Proficient in handling phone calls, scheduling appointments, and managing email correspondence.
Skilled in maintaining a clean and organized reception area, ensuring a professional atmosphere.
Demonstrated ability to multi-task and handle various administrative responsibilities eciently and accurately.
Le Meridien Hotel - FRONT DESK AGENT
292 5th Ave, NY,10001 I Oct 2023-Present
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
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Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
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Resolved guest issues promptly, resulting in positive feedback and return visits.
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• Collected room deposits, fees, and payments.
Increased customer loyalty with exceptional communication skills and personalized service.
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Albanian
Native or Bilingual
English
Full Professional
Turkish
Professional Working
LANGUAGES
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