Customer Service Front End

JOSHUA M. DAROSA

*** ******** *** #****

San Jose, CA 95129

408-***-**** *******************@*****.*** OBJECTIVE:

To become a dedicated representative of your company. I will use my skills combined with continued learning and education in and about all facets of the company to thrive in a fast-paced, dynamic environment.

PERSONAL SKILLS:

● Strong problem solving aptitude

● Fluent in English, Spanish and Portuguese

● Strong multi-task and multi-phone skills

● Type 50 wpm error-free

● Excellent communication and listening

● Extensive computer knowledge

● 10-key experience

● Excellent task and time management

EXPERIENCE:

Front End Supervisor - Restaurant Depot -

San Jose, CA - 01/2019 - Present

Assistant Production Manager - Sigura

Construction, Inc. - Santa Clara, CA -

08/2016 to 07/2018

Customer Service/Team Lead -

Intelicare Direct - San Jose, CA

- 02/2016 to 06/2016

JOB SKILLS:

● Effectively managed customer calls and inquiries

● Addressed and resolved customer product complaints professionally

● Defused volatile customer situations calmly and courteously

● Prepared and staged customer orders for pickup

● Loaded trucks for delivery in a timely and orderly fashion

● Resolved problems with customer orders and maintained excellent customer and vendor relations

● Managed work crew of 10 to 30 employees

● Foreman of multiple projects at one time

● Ability to close all assigned projects to satisfaction of client or better EDUCATION:

High School Diploma - Wilson High School - S. Clara Currently enrolled for Fall Semester - SJCC - S. J.

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