Customer Service Administrative Assistant

Jessica Fernandez

Farmington, NM / 505-***-**** / *****************@*****.***/ www.linkedin.com/in/jessicafernandez01

PROFESSIONAL PROFILE

Customer service with extensive experience with a proven track record who determines the client’s needs and delivers effective solutions to problems. Quality-focused and customer service-oriented professionals able to provide cross-functional administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality (HIPPA). Demonstrated exceptional client service skills through Relationship building. solution focused, go above and beyond to resolve client issues. Enthusiastic, client focused individual psychology graduate focused on applying academic and service experience in an advocacy role. Daily responsibilities included Preparing files and collected and analyzed data to be entered into the database, tracking expenses, and entering them into excel. Resolved any client issues in a timely manner.

EDUCATION

Bachelor of Science, Psychology May 2022

Southern New Hampshire University- Manchester, NH

Associate of Science-health sciences- Medical Administrative Assistant / Associate of Science Degree, 2017

Ultimate Medical Academy

PROFESSIONAL EXPERIENCE

All Care Plus Pharmacy 4/1/19-9/25/2023

Care manager

Communicating with clients- the Ability to develop and maintain good relationships with people.

Ensuring copay cards are updated with sufficient funds.

Timely Follow-up with clients and providing good resources.

Helping to Resolve client issues- collaborating with other depts to resolve patient problems.

Documented spreadsheets and patient records by utilizing Microsoft Office programs.

Completing payment transactions

Updating client records indicating updated benefit information.

Escalated high priority situations to appropriate depts to ensure prompt attention.

Investigate client claims.

Levenson Smile - Worcester, MA 12/2018-02/2019

Medical Receptionist

Followed up with client communication.

Collected payments from clients.

Set up appointments, updated patient information via Eaglesoft EMR software, organized paperwork and distributed information via mail, telephone, and email.

Verified insurance, answered phone calls, faxed, and made copies of medically related documents.

Integrity Staffing / CCS Medical - Tampa, FL 01/2018 - 05/2018

Insurance Verification Representative

Contacted Medicare, Medicaid, and private insurance companies to obtain benefit and eligibility information.

Efficiently and accurately verified, reviewed, documented, and completed insurance verifications.

Evaluated insurance coverage to determine the policy’s compatibility with programs.

Achieved stated revenue goals, production, and performance objectives.

Miracle Ear - Camarillo, CA 05/2016 - 08/2016

Medical Receptionist

Filed patient charts, checked in patients, and checked patients out, making follow-up appointments.

Contacted patients’ insurance companies and worked on the office database.

Followed up with client communication.

Maxim Healthcare - Ventura, CA 10/2013 - 07/2016

Caregiver

Assisted with activities of daily living, personal hygiene, and medications.

Completed daily logs documenting patient condition and activities and any changes to patient care plan

Engaged individuals in activities and sensory stimulation to encourage positive reactions.

Helped facilitate and contribute to a positive environment to enhance clients’ quality of life.

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