Customer Service Front Desk

Judith Valdivia

San Lorenzo, CA

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Detail-oriented equipped with excellent memory and awareness of surrounding people, events, and facilities. Skilled in responding to emergency situations and providing crisis intervention efficiently. Exercise sound judgment during crisis and emergency situations. Well-organized and efficient Receptionist as well as Security Officer offering 10+ years of experience in Customer service settings. Capable of coordinating simultaneous tasks to meet customer and business needs. Proficient in managing schedules and providing optimal administrative support to guests.

Skills

•Receptionist

•CCTV

•Surveillance

•English

•Customer service

•Security

•Hospitality

•Front desk

•Microsoft Office

•Office Support

•Cash handling

•Filing

•Google Suite

•Communication skills

•Bilingual

•Phone etiquette

Work Experience

City Hall Security/Reception (Contract) September 2023 to June 2024

First Shield Security & Patrol - Hayward, CA

• Greeted guests, checked guests in & directed them to the right department.

• Secured and observed the front desk area.

• Helped employees with Spanish speaking guest.

• Monitor cameras – CCTV.

• Kicked transients out as needed.

Property Management (Contract) June 2023 to August 2023

MidPen Housing Corporation - Mountain View, CA

•Assisted with leasing, recertifications, work orders, section 8, filed complaints and checked on residents to make sure they are content.

Veterinary Assistant/Receptionist April 2023 to June 2023

Tri-Valley Vet Clinic - Fremont, CA

•Greeted guests and checked in pets.

•Assisted the Dr with vaccinations as well as administering medication.

•Cashier duties.

•Scheduled appointments.

•Assisted the Vet Techs as needed.

•Helped with boarding and feeding as needed.

Front Desk Receptionist (Contract) November 2022 to May 2023

Toyota - San Ramon, CA

•Answer phone calls and assist with questions concerning and transfer to the correct department.

•Helped with MOS, built great relationships with dealers and sent out tracking code emails.

•Ensured guests were content and emailed in a timely manner.

•Assisted with incoming and outgoing mail from FedEx, Amazon, etc. Made shipping labels for outgoing mail.

•Answered incoming calls and directed calls.

ER Security Officer (Part Time) July 2021 to May 2023

Allied Universal - Los Gatos, CA

•Assisted nurses with patients.

•Took control of situations that could become hazardous or unsafe.

•Made sure the emergency room was cleaned and sanitized after each patient.

•Assisted nurses and doctors with restocking blankets and pillows.

•Assisted with code greys (unstable patients)

•Foot patrol, when possible, to make sure everything is cleared.

•Locked up the front end of hospital make sure all patients come from one entrance and exit from the same one.

•Graveyard duty.

•Assisted with patients outside that need wheelchair.

•Assisted patients that felt uneasy walking to their car.

•Submitted daily reports and Incident reports if needed.

•Answered incoming phone calls.

•Checked in with nurses often to see if they needed assistance with any additional tasks.

HR Assistant (Temporary) July 2022 to August 2022

U.S. Pipe - Union City, CA

•Answered phones and filed paperwork.

•Scheduled interviews and assisted with recruiting efforts.

•Handled data entry for all new hires and terminations.

•Copying/Scanning

•Assisted HR coordinator with projects.

Child Care Assistant February 2022 to August 2022

C & C Child Development Center - Berkeley, CA

•Worked with after school children.

•Assisted with homework

•Created activities for children 3rd – 5th grade

•Spent time with children with disabilities helped them read and understand math equations.

Administrative Assistant January 2020 to July 2022

General Electric - San Ramon, CA

•Answered phone calls properly and professionally

•Checked in and created badges for visitors.

•Scheduled and organized meetings.

•Always provided exceptional customer service experience.

Receptionist March 2018 to January 2019

John Muir HSS - Pleasanton, CA

•Oversaw office inventory by restocking supplies and submitting purchase orders for products.

•Answered and directed incoming calls using multi-line telephone system.

•Managed and anticipated clerical needs of company employees, including copying, faxing and file management.

•Followed security procedures, issued visitor badges, monitored logbooks, and reported irregularities Greeted visitors, assessed needs, and directed to appropriate personnel.

•Inspected parking lot to verify vehicles were properly parked and displayed parking permits Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows, and gates Security.

Receptionist December 2015 to October 2017

Cooks And Associates - Newark, CA

•Answered phone calls.

•Greeted and seated guests.

•Managed reservations and customer requests in person and over the phone, ensured guests enjoyed their experience.

•Monitored floor to maintain accurate wait times and flow of restaurant.

•Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

•Answered customers' questions about hours, seating, current wait time and other information.

Hostess/Server March 2015 to October 2017

T.G.I Fridays - Union City, CA

•Help seat customers, provided great hospitality and ensured all guests had a wonderful experience.

Receptionist January 2009 to February 2015

Fireside Bank - Pleasanton, CA

•Answered 100+ inbound calls.

•Greeted incoming customers and directed them to the correct place.

•Handling filing and data entry collections.

Education

Bachelor’s degree in legal studies - Purdue-West Lafayette - May 2024 to Present

Associate of science - Criminal Justice Carrington College California - San Leandro, CA, US 2016

High School Diploma

Arroyo High School - San Lorenzo, CA, US

Certifications and License

•Guard Card

•Food Handler Certification

•Driver's License

•CPR Certification

•BLS Certification

•Armed Security License

•CNA

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