Support Specialist Desktop

Liliane Gazi Olofio

**** ********* *****, ******** ****, MD. 21043, 240-***-****, gazililiane11@gmail. com

OBJECTIVE

Customer-Focused Desktop Support Specialist with over 1+ years of experience. Combine deep technology Knowledge with strong communication skills to provide high-quality support and solutions. Can provide efficient solutions to improve performance and user experience. Highly effective team player, with proven success quality control, customer service, technical support, and operations analysis.

SUMMARY OF QUALIFICATIONS

• 2-years hardware and software experience supporting clients with technical issues

• Exceptional mettle in analyzing, organizing, diagnosing, and repairing computer hardware and software

• In-depth knowledge of installing and maintaining peripherals

• Hands on experience in providing consultation and support to office staff

• Familiar with local area networks and cabling topologies

Computer Support Specialist

• Perform onsite and remote analysis of computer and network issues

• Install, configure and test hardware and software

• Troubleshoot issues with hardware, software, and peripherals

• Prepare tests and applications for monitoring desktop performance

• Install and update anti-virus programs on all computers

• Evaluate and recommend technology for purchase

• Create and conduct end user training

• Perform preventive maintenance

• Serve as a technical contact at all times

PC Technician

• Provided ongoing hardware and software support

• Installed and repaired laptops and computers

• Used client ticketing system to provide support

• Troubleshoot network equipment including modems, multiplexers, cables, telephones, and connectors

• Instructed end users in the use of software, personal computers, and networks.

CERTIFICATIONS

Google Cybersecurity

Google IT Support Professional

CompTIA- A+

RELEVANT SKILL

• Programming (SQL, Python)

• Excel

• Linux line-command

• Security frameworks, controls, design principles

WORK EXPERIENCE

September 2019 – March2024

Amazon Warehouse – Baltimore, MD

April 2018 – December 2023

Professional Bartenders & Servers, Inc.

EDUCATION

2014-2016 Montgomery College. Associate in Life-Science.

2016-2017 Montgomery College. Associate of Art in Health.

2023 to Present. University of Maryland Global Campus.

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