Technical Support Inventory Management

Thomas M. Anderson Johns Creek, GA ***** • **************@*****.***

https://www.linkedin.com/in/t-m-anderson/ • 770-***-**** TECHNICAL SUPPORT

Results-driven professional seeking an IT Technical Support role to leverage my strong attention to detail in providing technical solutions and problem-solving skills and fostering a culture of functional excellence. Highly motivated professional with expertise in remote support and technical problem-solving abilities. Strong remote support skills for end user software and technical challenges, strong background in corporate professional audio-visual technologies and delivering award-winning service. Experience with configuring software solutions by documenting and serializing inventory, establishing profit centers, implementing tiered-pricing structures, and optimizing revenue generation. Skilled in conducting inventory management, managing purchasing processes, and ensuring compliance with Company interests and directives. Adept at overseeing transitions resulting in the development of new sites and facilities. Demonstrated ability to foster strong partnerships and effectively manage teams to deliver exceptional results. Experienced in conducting performance reviews, resolving challenges, and maintaining high service standards. Area of Expertise

Support and Troubleshooting

Service Setup & Execution

Inventory Management & Control

Technical Reporting & Documentation

Conflict Handling & Resolution

Partnership Management

Research & Interpret Information

Risk Assessment & Mitigation

Senior Leadership Presentations

PROFESSIONAL EXPERIENCE

AVMEDIA, INC. Mar 2014 – Jan 2020

Developed, maintained, and supported the company's R2 inventory management and rental software solution as the Inventory and Special Projects Manager. Implemented a system that accurately tracks company inventory, determines rental availability based on sales orders, and enables easy search of inventory items, parts, and packages. Inventory and Special Projects Manager

Provided end user support and training to all company users for all sales, operational and billing matters through the Remote Desktop Protocol

Implemented tiered-pricing structure, invoicing, and commissionable billing system, resulting in optimized revenue generation and increased client confidence and satisfaction.

Efficiently handled credit, re-bill procedures, and month-end master billing, ensuring accurate commission and revenue figures for seamless financial operations.

Conducted bi-annual inventory for-profit centers and staging warehouses, ensuring precise stock level management, minimizing inventory discrepancies, and promoting efficient operations.

As the Transition Manager, oversaw the development of new hotel sites, offices, and storage facilities, ensuring seamless transitions, timely project completion, and efficient operations in the newly established locations.

Managed purchasing, receiving, asset labeling, and stock levels for serialized and non-serialized inventory, resulting in optimal inventory management, streamlined procurement processes, and increased operational efficiency. Self-Employed Jan 2020 – Mar 2020

Successfully implemented Current RMS inventory and rental software solution for Jinx-IT. Documented and digitized the company's inventory, configuring the operations software to meet business needs. Freelance Inventory Specialist

Identified and categorized inventory items as serial or non-serial, creating asset labels that allowed the software to accurately track the availability of all company assets during customer orders and related invoices. THOMAS M. ANDERSON Page 2

Developed a comprehensive pricing structure and populated vendor data into the system, streamlining the sub-rental process when necessary and ensuring smooth transactions and accurate financial records.

Implemented a user-friendly warehouse scanning system that significantly improved order fulfillment accuracy and order tracking efficiency and streamlined the return process, enhancing customer satisfaction.

Provided valuable assistance during the company's relocation to a new warehouse location, supporting the organization in adjusting to and effectively operating within their new facility, minimizing downtime and disruptions. Swank Audio Visuals, LLC Nov 2000 – Nov 2012

Progressed through a series of positions with increasing responsibilities and swiftly rendered a lead role providing Audio Visual Service within 4-star hospitality meeting space environments, servicing Corporate & Local business functions’ audio-visual needs. Director of Audio Visuals, Loews Royal Pacific Resort at Universal Studios, May 2009 – Nov 2012 Director of Audio Visuals, Buena Vista Palace, Apr 2005 – Dec 2008

Scheduled staff and executed daily group billing procedures with hotel partners, ensuring compliance with company and hotel policies. Collaborated with Sales Management to drive future business growth and proactively identify opportunities for process enhancements. Maintained strong relationships with hotel management for a fruitful partnership. Assistant Director, Buena Vista Palace, Mar 2003 – Apr 2005

Played a vital role in team development by conducting bi-annual performance reviews and supporting team members in their career goals. Resolved guest challenges and complaints and maintained high service standards for guest satisfaction. Floor Coordinator, Buena Vista Palace, Sep 2001 – Mar 2003

As the Floor Manager, oversaw daily floor operations, ensuring timely service setup and guest satisfaction. Managed tech staff, facilitated flawless audio and video recordings, implemented inventory management practices, and conducted shift change meetings for seamless transitions.

Technician, Buena Vista Palace, Nov 2000 – Sep 2001

Managed audio-visual functions, ensuring seamless setup, service, and strike for clients. Implemented a 10-step service approach to meet client needs, reviewed equipment functionality, and offered event enhancements. Delivered award- winning service while remaining calm and focused under pressure. Prior Experience:

AERIAL RIGGING/AESON LIGHTING • Freelance Technician RENTEX, INC. • Warehouse Technician

Church Street Station Technical Services • Showroom Technician/Technical Services team Anderson & Rush, P.A. / Express Title, Inc. • Loan Processor/Foreclosure Paralegal EDUCATION & CREDENTIALS

CompTIA –2024 A+ Certified CE – COMP001022541875 - COMP001022541875 IAPP - International Association of Privacy Professionals Issued Jun 2023 · Expires Jun 2025 Certified Information Privacy Professional - United States (CIPP/US) Full Sail University, Associate of Science Degree

Recording Arts Program, Graduated [Salutatorian]

Digital Media Program, Graduated [Valedictorian]

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