Customer Service Representative
Resume:
Jae’Keria Cunningham
Conyers, GA *****
*************@*****.***
Summary: Understanding, patient, and detail-oriented professional. Excellent at listening to others and responding with empathy. Strong ability to multi-task and adapt to rapidly changing work circumstances. Capable of working in high-stressed and emotionally charged environments. Marine Corps veteran who worked as an administrator, processed paychecks and awards, created presentations for meetings, and recruited incoming Marines.
Education:
Bachelor of Psychology, Keiser University, 2022
Core Competencies:
●Customer Service Excellence
●Effective Communication
●Appointment Scheduling
●Conflict Management
●Problem Solving
●Staff Training and Development
●Multitasking
●Enthusiastic Leadership
●Self Motivated
●Detail Oriented
Work Experience:
Management Trainee, Penske Truck Rental, Conyers,GA, 01/2023 - Present
●Ability to be versatile with customers to ensure customer satisfaction.
●Excels with multitasking.
●Responsible for scheduling appointments and follow ups using Microsoft and word.
●Maintains professionalism.
Customer Service Representative, Sunland Logistics Solutions, McDonough, GA, 06/2022 –06/2023
●Schedules appointments using Microsoft Word, SAP, C3, and other programs.
●Respond to customer inquiries regarding products and delivery dates.
●Assist in the warehouse, as needed, to prepare products for delivery.
●Use social skills, attentiveness and time management to ensure excellent customer service and task completion.
Learning Ambassador, Amazon Fulfillment Center, Hampton, GA, 07/2019 – 04/2020
●Educated associates through on the job training.
●Excelled at meeting nightly goals given by management.
●Worked on the floor staging, small sort, unloading and loading trucks.
●Trained associates thoroughly on critical roles, utilizing company training materials.
Supervisor, Burlington Stores, Orlando, FL, 08/2018 – 05/2019
●Trained employees on delivering excellent customer service while cashing out their purchases.
●Mastered paying attention to details with handling inventory and counting money in the registers.
●Enhanced customer satisfaction by 12%, according to store surveys, by ensuring that customers were attended to in a professional and timely manner.
Lance Corporal, United States Marine Corps, 2017 – 2018
●Served as a squad leader, learned how to lead subordinates and conduct myself in a leadership role.
●Worked well under pressure, completing tasks in challenging environments.
●Managed training for over 70 individuals; providing them with knowledge, self-endurance and performance.
●Honorable discharge
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