Data Entry Customer Service

Stormy L. O’Dell

CONTACT

678-***-****

******.*****@*****.***

Atlanta, GA

in/stormy-odell

EXPERTISE

Hard Skills

• Data Entry

• Typing (55+ WPM)

• HIPAA

• Confidentiality

• Attention to Detail

• Phone, Email, and Chat Support

• MS Office Suite

• Customer Service and Empathy

• Strong Written and Verbal Communication

Soft Skills

• Interpersonal Skills

• Time Management

• Organization

• Team Work

• Self-Starter and Independent

EDUCATION

American Sign Language

Georgia Perimeter College

Atlanta, GA 2013

PROFILE

Customer-centric support specialist with a proven track record of providing exceptional service and detailed problem-solving. Passionate about creating positive interactions and advocating for customer needs while ensuring a smooth and efficient scheduling experience.

EXPERIENCE

Tier 1 Product Specialist

Xplor Technologies Remote 2023 - 2023

Provide comprehensive support to customers, ensuring efficent resolution of technical issues related to software features.

Guided customers on product training resources to enhance their software knowledge and proficency.

Enhanced technical documentation and self-service resources based on customer interactions to improve overall support.

Tier 1 Help Desk Support Technician

Riskonnect Remote 2022 - 2023

Provided timely and accurate support for 1200+ clients experiencing technical issues with Salesforce-based applications.

Ensured accurate data entry into the ticketing system for efficent issue resolution and escalation.

Care Team Specialist

Instacart Remote 2019 - 2022

Resolved inquiries for 250-300 users weekly with a focus on customer satisfaction (97% 5-star survey response).

Adapted communication style across multiple channels to best address customer needs and concerns.

Resolved customer inquiries while upholding strict privacy standards.

Contact this candidate