Project Management, PMP, CSM

James Sims

Project Management Professional Scrum Master Certified Customer Success Manager

************@*****.*** 678-***-**** linkedin.com/in/jamessims1

Professional Summary

Senior Project Manager with a proven record of 15+ years of leadership in ever-changing work environments. PMP and Scrum Master Certified. Comfortably leads complex projects across diverse industries including IT, telecommunications, construction, and real estate. Skilled in team building and collaboration with multiple disciplines within and outside an organization. Committed to continuous personal growth. Highly organized and adaptable to work environments from the field to board rooms. Open to a contract or permanent position located in-office, hybrid, or remote.

Areas of Expertise

Cross-Functional Collaboration

Financial Acumen

Planning and Scheduling

Risk Assessment

Stakeholder Management

Problem-Solving

Process Improvement

Project Reporting

Customer Success Management

Waterfall and Agile Project Management

Leadership and Team Management

Project Management Software

Career Highlights

Led the $65M FTTx project, generating a 40% gross margin increase through operational efficiencies and process improvements.

Managed implementation of a DAS system for high-profile venues, including The Metrodome and Wrigley Field, demonstrating expertise in multi-discipline project management.

Directed planning, zoning, and permitting activities for telecommunication towers and backup power installations, ensuring compliance with regulatory requirements.

Professional Experience

Vitruvi Software Calgary, AB 08-2021 – 06-2023

Customer Success Manager – Managed Services Project Manager

Responsible for rapid time-to-value for customers, leading to increased opportunities and the development of loyal customer advocates.

Established a strong record of driving account expansion, resulting in a notable Net Renewal Rate (NRR) increase.

Proactively identified untapped potential, additional use cases, projects, and service opportunities through meticulous account planning.

Facilitated impactful training sessions and compelling demos to drive product adoption, secure renewals, and effectively address adoption challenges.

Collaborated seamlessly and cross-functionally, fostering strong partnerships to support customers with ongoing projects, training needs, and the prompt resolution of support issues.

Systemized customized training documents for customers.

Directed internal training and created an industry glossary for non-technical coworkers.

AFL Solutions / Spligitty Fiber Optic Services Duluth 03-2017 – 07-2021

Project Manager III

Advanced operational efficiencies in processes, procedures, and reporting for the new Fiber to the Home (FTTH) program.

Led the $65M FTTx project, generating a 40% gross margin increase.

Strengthened forecasting and financial reporting accuracy through a new process to track daily operational and financial activity.

Spearheaded the implementation of ERP software for the fiber-to-the-home (FTTX) project.

Turned a fledgling pilot project into a successful and profitable program.

Directly collaborated with local authorities to secure permits needed for construction.

Unified the vendor management process including contract negotiations, documentation, and invoice approval.

National Vision Duluth, GA 09-2016 – 02-2017

Corporate Project Manager

Directed planning, design, permitting, budgeting, and construction management activities for new non-retail facility store openings.

Mitigated regulatory risks by ensuring construction quality standards.

Completed projects including a distribution center relocation and laboratory expansion on schedule and under budget.

Managed expanding the corporate call center, fitness center, and conference center.

Ericsson Duluth, GA 01-2009 – 11-2015

DAS Program Manager II/Sr. Manager III, Site Development Manager

Managed implementing the DAS system for the 2014 Major League Baseball All-Star Game.

Served as program manager for multiple domestic-wide sites (worth $4M+ each) and led activities including RFPs, site acquisition, zoning, permitting, planning, budgeting, procurement, infrastructure installation, construction, and project closure for sites, such as The Metrodome, Wrigley Field, Target Field, Michigan State University & Spartan Stadium, Midway International Airport, Minute Maid Ballpark & the Walter E. Washington Convention Center.

Led projects for innovative technologies, adapting to changing roles and priorities.

Vendor management for each venue.

Served as program manager for multiple domestic-wide sites, leading activities from RFPs to project closure.

Partnered with cross-functional stakeholders to advance shared organizational goals.

Zoning and permitting for new installations.

Sprint Nextel Communications Norcross, GA 10-2004 – 01-2009

Program Manager II/Sr. Manager III, Site Development Manager

Led program to provide permanent power backup to 275 priority telecommunications sites in the Southern Region.

Developed a program to cut duplicate efforts at cell sites throughout the United States by designing software to track issues and maintenance, condensing work to a single visit.

Served as subject matter expert (SME) for processes and procedures for the field engineering and operations group.

Ensured headcount levels met operational demands by monitoring staffing initiatives, identifying, recruiting, and interviewing top talent, terminating under-performers, and coordinating workforce to drive workflow.

Supervised teams in ten offices over twelve states.

Appointed as Southern Regional Principal Trainer and led three design team members during a software implementation project.

Managed the cell site hardening and power restoration/backup program during hurricanes.

Led South Region’s change management after the merger of Nextel and Sprint

Designed processes and procedures for Nextel's 4G rollout.

Supervised, trained, and mentored staff members, and monitored performance for productivity.

Served on the Charitable Giving Committee as the representative for the Southeast Region

Provided operational insights and statistics to measure KPIs for continuous improvement.

Directed planning, zoning, and permitting of telecommunication towers and backup power installations.

Education

Georgia State University

BA, Public Relations/Journalism, Marketing Minor

Certifications

Certified Project Management Professional (PMP), Project Management Institute (PMI)

Scrum Master Certified (SMC)

Associations

Project Management Institute

Camp Sunshine Advisory Board

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