Customer Service Representative
Resume:
Work History
SUMMARY
Results-driven, client-focused professional with 10 years of experience in
client retention and 8 years in inside sales. Focused team player well-versed operating in complex, dynamic environment under tight deadlines. Possess proven closing skills as well as effective written and verbal communication skills. Pursuing remote Customer Service Professional position where great skills partnered with a positive attitude will help build upon company success.
Inside Sales Specialist
Arrow Exterminators, Gainesville, FL
Achieved avg $20k monthly/ $250k annually in pest
control sales alone with strategic planning. #1 in sales in the region out of 12 salesmen
Achieved sales awards and awarded a trip every
year for making annual budget Approx $275 - $300k
in Overall Sales
Sold pest control products over the phone and fill out agreements and paperwork online using CRM
software
Knowledgeable with pests and treatment plans and
able to answer customer questions and discuss
treatment plans
Work company assigned programs: Call- New
Homeowners, Cancelled Pest Control, Previous One
Time Services, Cancelled Services made approx 75
to 100 calls/day - Set appts for outside sales people Answer phones when necessary to assist customers
with questions, payments, and new sales
Kept accurate updated notes in system
Maintained open lines of communication with
outside sales professionals, and technicians, office staff and management
2016-02 -
2023-05
Business Development Manager
Spherion Staffing, Sarasota, FL
Met face to face with decision makers to
2015-05 -
2015-07
High Energy Customer
Service Professional
Kimberly
Feindt
Contact
Address
Melrose, FL 32666
Phone
***********@*****.***
WWW
www.linkedin.com/in
/Kimberlyturner1
Skills
CRM Proficiency
Proactive Problem Solving
Multi-Tasking Abilities
Microsoft Office Suite
Proven Closer
Persuasive Negotiator
Tenacious Follow-up
Client Retention
Exceptional customer
service
Teamwork and
Collaboration
Email and Phone Etiquette
Organized and Efficient
understand staffing needs and make recommended
workforce management and professional staffing
needs
In first 30 days secured 8 new local clients and
developed 2 existing clients on a national level
Generated new business with marketing initiatives
and strategic planning
Kept meticulous client notes and updated account
information in company databases
Developed new proposals, contracts and
procedures to draw in more clients
Collaborated closely with marketing teams to
develop targeted campaigns that generated
high-quality leads for the sales pipeline
Owner/Operator
Happy Tails Pet Services, Sarasota, FL
In home dog boarding, daycare and walks for
professionals
All aspects of operation including design,
advertising, networking with business owners locally, strategic business planning and forecasting
Built clientele database to 150 within 18 months
Designed and maintained ads on social networks,
website-based and email announcements with $0
2013-12 -
2015-04
Membership Marketing Coordinator
Sam's Club, Sarasota, FL
Grew membership base and exceeded sales goals
through territory development utilizing various
creative marketing promotions, and community
involved organizations
Maintained good communication with existing
business alliances
Traveled throughout local market to assist with sales training at new clubs as well as under-performing
clubs
Consistently ranked 1st or 2nd in membership sales in market while employed
2010-07 -
2013-11
Commissioned Sales Associate
Macy's, Port Charlotte, FL
2010-02 -
2010-07
Education
Maintained high merchandising and recovery
standards within sales floor to achieve sales goals and provide excellent customer service experience
Office Administrator
Weber South LLC, Punta Gorda, FL
Managed scale house for mining company,
Bookkeeping, payroll, H/R, Maintained gov't safety files, Insurance administrator
2006-08 -
2009-05
Graduated : Business
Mayville High School - Mayville, MI
1981-09 -
1985-05
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