Service Representative Customer

Kay-Yosha Bell

***** ****** ****** **

Houston, TX 77047

*********@*****.*** 832-***-****

Seeking a position that is dedicated in helping others, challenging yet rewarding, and customer focused.

Customer Service Representative that communicates well with staff as well as customers to solve problems, with good communication skills, managing phones, chatting, and in person inquiries in fast paced organization, with multiple demands. SKILLS

MS Office; Word, Excel, Power Point, Outlook, Windows, Adobe, ACH Check, PIPS, KEA, Utility Check, Clear Check, AAFES, EASE, Remedy, Cubs, BBB Complaints, Regulatory Complaints, Data Warehouse, SAP

Experience

07/2023- Present Corrections Officer II TEXAS DEPARTMENT OF CRIMINAL JUSTICE

Provide security checks and search for contraband. Providing Custody security, preventing escapes, and maintaining inmate head count. Securing and transferring inmates to and from designated areas. 09/2021-07/2022 CSR II REEDGROUP

Answering calls, chats, and emails inbound and outbound for clinic back office, administrative teams and consumers with first call resolution.

Making complex decisions and processing leave of absence for multiple Fortune 500 companies.

Investigating customer issues, complaints, production standards and maintaining quality adherence.

Working independently, adapting to a rapidly changing environment and able to change priorities multiple times a day.

10/2019-09/2021 APS in home case worker Department of Family Protective Services

Complete assessments of allegations based on clients current situation and needs with in 24 hours of a report being called in.

Providing necessary resources for daily living, keeping clients safe from abuse, neglect, and exploitation.

Dispatching emergency services as needed to law enforcement, ambulance and courts. Liaison between doctors, hospitals, family members, and neighbors to provide in-home services for clients.

Conducting client interviews, putting services in place to keep the client safe, and counseling clients in person and by phone to ensure their safety. 08/2018-10/2019 Texas Work Advisor Health and Human Services Evaluate information provided from multiple electronic sources and enter the correct data for client benefits.

Processing inbound, outbound, in person request in accordance with federal regulations, guidelines, and timeframes.

Prioritize important deadlines, communicate effectively, and explain regulations and policy to clients.

04/2018-07/2018 Tier II Supervisor Empyrean Benefit Solutions Verifying medical, dental, and vision benefits for client claims. Process 401K, HSA, FSA, and DFSA for new hires, annual enrolment, and life changing events. Providing claim management leadership for employees responsibilities, performance, and talent development.

02/2000-03/2018 Office of the President, Forgery/Bankruptcy TeleCheck/FirstData

Diffusing inbound and outbound clients over the phone, chat and in person with tact and professionalism.

Exceeding departmental goals with high workloads, detail oriented and deadline driven. Processing checks, verifying funds, for fraud/bankruptcy for numerous financial institutions, contacting courts, clerks, and attorneys to proceed with litigation documents and claims.

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