Customer Service N A
Resume:
S T A C Y S A N D Y
H O S P I T A L I T Y E X E C U T I V E P R O F E S S I O N A L
Dynamic and seasoned hospitality and retail
management professional with over 15 years of
progressive experience leading operations across
prestigious bars, casinos, and retail environments. Demonstrated expertise in enhancing customer
service, driving sales growth, and streamlining
operational efficiencies. Adept at inventory
management, financial oversight, employee training, and the successful implementation of strategic
marketing initiatives. Proven leadership abilities in managing large teams to exceed performance goals,
with a keen focus on staff development and
retention. Excels in fast-paced settings, leveraging strong problem-solving skills and an innovative
approach to overcome challenges and achieve
business objectives. Skilled in negotiation, vendor relations, and menu development, committed to
maintaining high compliance standards with health
and safety regulations. Eager to contribute to a
forward-thinking organization that values
exceptional service delivery, operational excellence, and team success.
E X P E R I E N C E
Leadership & Team Management
Operational Excellence
Multi-Unit Management
Financial Acumen
Strategic Planning & Execution
Inventory Control & Cost Reduction
Compliance & Safety Management
Event Planning & Promotion
Vendor & Contract Negotiation
Technology Integration
Marketing & Customer Outreach
Menu Development & Culinary Innovation
Training & Development
P R O F E S S I O N A L
D E V E L O P M E N T
Business Marketing
Food Safety
Liquor Laws
HARVARD ONLINE
P R O F I L E
S U M M A R Y
Century Casino, Colorado
FOOD & BEVERAGE MANAGER
2007 - 2021
Spearheaded revenue growth through strategic forecasting, optimizing schedules across a casino's dining services including, fine dining, quick service, banquets, and bars. Directed budget planning and profit/loss management, implementing cost controls and inventory management, reducing expenses, and maintaining a <2% turnover rate through effective retention and a positive work environment.
Implemented safety standards and SOPs, improving operational efficiency and meeting regulatory compliance.
Launched marketing collaborations to boost customer engagement and visibility. Led comprehensive staff training and development, emphasizing customer service excellence and regulatory compliance (health and liquor laws).
Designed and executed innovative menus, balancing quality, variety, and cost, enhancing the dining experience.
Ensured adherence to HACCP and ABC regulations, establishing a legal compliance culture. Conducted precise inventory management, achieving <1% variance, and negotiated profitable vendor contracts, optimizing food costs without sacrificing quality. Recognized for culinary innovation, contributing to the casino's reputation. P R O F E S S I O N A L
S K I L L S
Wawa, Maryland
ASSISTANT GENERAL MANAGER
2021 - 2022
Led operations in a high-volume retail setting, driving exceptional customer service and optimizing store efficiency.
Implemented strategic initiatives to enhance productivity and customer satisfaction, directly contributing to increased sales and retention.
Introduced quality fresh foodservice, boosting sales through full-service deli and hot food solutions.
Facilitated cross-training to build a multifaceted team skilled in inventory, customer service, and food prep.
Integrated cutting-edge retail technology, improving operations and customer experiences in line with Wawa's technological focus.
Served as the crucial link between staff and management, advocating for employee needs and fostering an inclusive culture.
Applied strong leadership to manage inventory and meet financial goals, ensuring store profitability and excellence.
AREA MANAGER
Fast Stop, Gott Company, Maryland
2022 - 2024
Managed nine Fast Stop convenience stores, leading a team of 165 to achieve $20M in revenue. Oversaw operations, payroll, hiring, and compliance, enhancing operational efficiency. Drove sales and customer satisfaction through strategic pricing, merchandising, and menu innovation in the deli and coffee segments.
Increased profits by 2% in two quarters through cost control and revenue tactics despite minimum wage increases.
Authored SOPs for standardized operations and trained employees for consistency. Strengthened vendor relations, negotiated contracts, and achieved cost savings. Fox and Hound, Colorado
BAR MANAGER
2006 - 2007
Led customer service excellence, trained team in best practices, managed operations, and resolved issues to boost satisfaction.
Enhanced operations and ensured compliance through strict policy and inventory management, reducing waste and costs.
Oversaw financials, minimizing errors and ensuring accuracy in reports. Enforced health and safety standards, securing the bar's compliance and reputation. Drove revenue with innovative events and promotions, utilizing social media for marketing. Streamlined staff schedules to match business needs, optimizing service and reducing labor expenses.
CONTACT
**********@***.***
linkedin.com/in/stacy-sandy
Maryland
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