Project Manager Management

SHANA VOID

Project Manager

******.****@*****.*** 917-***-**** Rocky Mount, NC LinkedIn

PROFESSIONAL SUMMARY

Accomplished project management professional with over 12 years of proven expertise in leading and delivering diverse projects, consistently achieving up to 95% on-time completion and driving operational efficiencies. Specialized in network communications, data center migrations, and vendor management, with a comprehensive grasp of project life cycle management. Proficient in advanced tools such as SmartSheet, Jira, SharePoint, and various cloud-based platforms. Demonstrated ability to deliver exceptional results across commercial and public sector projects. Seeking a strategic leadership role to leverage extensive experience, drive innovation, foster growth, and guide teams to success. KEY SKILLS

Agile and Waterfall Methodologies

Network Management

Risk Management and Quality Control

Project Planning and Execution

Project Completion/Closure

Change Management

Resource and Vendor Management

Effective Communication and Client Relations

Stakeholder Management (internal and external)

Problem Solving and Conflict Resolution

Project Life Cycle

Process and Procedure Improvement

SDLC (Software Development Life Cycle)

Cross-Functional Team Leadership and

Collaboration

Data Center Migration

Technology Implementation

Operational Efficiency

Budgeting and Forecasting

End-to-End Implementation

WORK EXPERIENCE

Bailiwick Chaska, MN

Project Manager Jun 2022 - Mar 2024

• Managed project SOW, developing and adjusting project plans and budgets, enhancing client satisfaction by 40%.

• Optimized project management processes by implementing cloud-based tools, resulting in a 20% increase in efficiency.

• Streamlined project schedules across multiple teams using cloud-based tools like SmartSheet and or SharePoint ensuring transparent financial management.

• Successfully spearheaded end-to-end project implementations, improving operational efficiency and client satisfaction, with a notable increase of 40% in client approval rating.

• Directed comprehensive financial projections and controlled budget adherence, consistently meeting or surpassing revenue targets.

• Led cross-functional teams, cultivating strong client relationships, promoting collaboration, and enhancing operational efficiency.

• Ensured transparent financial management through meticulous oversight and tracking vendor invoicing.

• Developed, monitored, and adjusted comprehensive project plans, reducing costs and time.

• Conducted Successful Project Kickoff calls with internal and external stakeholders to ensure project integrity.

• Boosted client satisfaction by 40% through strategic team leadership.

• Fostered strong client relationships and conducted thorough risk assessments.

• Conducted risk assessments and enforced stringent quality control measures.

• Implemented innovative technology to revolutionize project execution.

• Directed the culmination of projects, guaranteeing that all deliverables aligned with project scope and upheld rigorous quality standards.

• Conducted thorough risk assessments and quality control measures, reducing daily field issues by 65% and ensuring alignment with project scope and standards.

• Successfully executed final reviews and approvals, facilitating client acceptance and sign-off for successful project closure.

• Collaborated with cross-functional teams to resolve outstanding tasks or issues post-project. CenturyLink/Lumen Technologies Wake Forest, NC

Project Coordinator/Manager Dec 2013 - Jan 2022

• Successfully executed projects for commercial and public sector clients, achieving a 95% on-time and within-budget completion rate.

• Tracked project progress, identified and mitigated risks, reducing them by 85%.

• Led risk management and performance optimization, driving peak operational efficiency.

• Facilitated service and project calls, keeping projects focused and on track.

• Successfully implemented software and digital banking solutions, achieving a 95% project completion rate.

• Managed risk for various initiatives, proactively reducing risks by 85% through strategic mitigation strategies, ensuring on-time and within-budget project completion.

• Organized and led cross-functional meetings with over 200 participants, including senior-level executives, developers, product managers, and engineers to ensure alignment on project objectives and revenue targets across public sector and commercial projects.

• Successfully navigated project implementations, resolved network issues, and ensured seamless delivery.

• Conducted thorough risk assessments, streamlined customer onboarding/off-boarding processes, and enforced quality control measures.

• Fostered seamless communication and project coherence by conducting regular status meetings, contributing to enhanced stakeholder and vendor partner relationships.

• Negotiated contracts with vendors ensuring costs stayed within budget.

• Increased team productivity by 50% and reduced project compliance discrepancies by 25% through the implementation of effective leadership practices and technology solutions.

• Successfully navigated project implementations and resolved network issues during migrations, ensuring seamless project delivery.

• Tracked project compliance, reducing discrepancies by 25%. Black Box Nashville, TN

IT Project Coordinator/Administrator Feb 2011 - Dec 2013

• Oversaw data center migrations for Bank of America from legacy systems to a hybrid cloud.

• Led a 25 member cross-functional team for smooth migration with zero critical issues.

• Modernized legacy mainframe systems, boosting processing speed by 40%.

• Managed data center migrations and software upgrades, cutting operational costs by 35%.

• Implemented new technologies, improving processing speed by 40%.

• Functioned as liaison between technicians and head office for seamless communication.

• Addressed escalated calls with adept problem-solving skills of all support issues that are presented after Pre-Deployment and or Cutover Events.

• Collaborated on legacy system migration, enhancing processing speed by 40%.

• Conducted pre-migration assessments, ensuring 100% data integrity.

• Enhanced backup procedures, reducing recovery time by 40%.

• Resolved post-deployment issues promptly, prioritizing customer satisfaction.

• Designed phased migration approach, minimizing business disruption by 50%.

• Ensured quality control of drop sheets and helpdesk information.

• Achieved 100% success rate in end-user training for system transition.

• Managed Physical Site Validation Document (PSV), Found-Not Found, Line Requirement Document (LRD) of all phases of the project.

• Supervised Add/Moves/Deletes/Changes requests by Bank of America to assure a smooth transition from existing Avaya Definity PBX to Cisco VOIP.

TOOLS

• MS Office 365 & Projects

• SharePoint

• SmartSheet

• SaaS (Software as a

Service)

• Jira

• FieldPoint

• ServiceNow

• Cisco VoIP

• Windows Server

• Cloud-Based Platform

EDUCATION

Associate Degree, Business Management - Interboro Institute New York, NY

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