Office Manager Customer Service

JW Jessica Wesley

Vicksburg, MS ***** 601-***-**** **********@*****.***

Bold Profile

PROFESSIONAL

SUMMARY

Proven Office Manager with a track record of enhancing team productivity by over 20% at F&G Financial Services through streamlined processes and effective communication. Expert in office administration and customer relations, adept at implementing strategic plans and performance metrics to exceed departmental goals. Skilled in financial accounting and maintaining high customer satisfaction. SKILLS Customer Service

Office Management

Organizational Skills

Office Administration

Excellent multi-tasking ability

Data Entry

Customer Relations

Clear oral/written communication

Billing

Scheduling and calendar

management

Administrative Support

Payroll Processing

Bookkeeping

Document Management

Clerical Support

Credit and collections

Training and coaching

Documentation and control

Policy Implementation

Team Supervision

Financial Accounting

Report Preparation

Business Administration

Good Judgment

Documentation And Reporting

Professional and Courteous

WORK HISTORY OFFICE MANAGER 11/2017 to CURRENT

J And W Tax Services Vicksburg, MS

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Maintained computer and physical filing systems.

Updated reports, managed accounts, and generated reports for company database.

Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets. Created, maintained and updated filing systems for paper and electronic documents.

Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages. Managed office operations while scheduling appointments for department managers.

Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel. Prepare Taxes

Make appointments

Answer the phones and provide excellent multitasking capabilities MANAGER OM 11/2011 to 11/2017

F&G Financial Services Vicksburg, MS

Increased team productivity by implementing streamlined processes and effective communication strategies.

Achieved departmental goals by developing and executing strategic plans and performance metrics.

Reduced operational costs through comprehensive process improvement initiatives and resource management.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

EDUCATION Associate Of Business Administration Accounting And Business 05/2002 Management

Hinds Community College, Raymond, MS

Contact this candidate