Donnetta Williams
Baltimore, MD *****
*******@*****.***
Detail-oriented and knowledgeable healthcare professional skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Service Representative/Ophthalmic Technician Clinical Associates, P.A. - Baltimore, MD
January 2023 to November 2023
• Welcomed patients and visitors
• Answered phones took messages and directed visitors
• Assisted in signing in/out visitors
• Helped patients schedule appointments
Certified Nursing Assistant
John's Hopkins Homecare Group - Baltimore, MD
April 2022 to January 2023
• Applied cleaned dressings, slings, stockings, or support bandages, under direction of nurse or physician.
• Collected specimens, such as urine, feces, or sputum.
• Documented or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
• Assessed patients vital signs, documenting all information and recorded any pertinent changes to report to charge nurse.
Patient Care Assistant
Mt. Washington Pediatric Hospital - Baltimore, MD
September 2021 to April 2022
• Takes vital signs and records this information on a medical chart
• Assists with the collection of lab specimens
• Helps with bathing and grooming
• Communicates a patient’s needs to nurses and doctors as appropriate
• Feeds patients, ensuring that any special dietary needs are strictly adhered to Certified Nursing Assistant
FutureCare - Baltimore, MD
September 2020 to January 2021
• Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
• Apply cleaned dressings, slings, stockings, or support bandages, under direction of nurse or physician.
• Collects specimens, such as urine, feces, or sputum.
• Assess patients vital signs, documenting all information and recorded any pertinent changes to report to charge nurse.
Custodian
Baltimore City Public Schools - Baltimore, MD
August 2019 to June 2020
• Maintain floors in a clean state by sweeping, scrubbing, mopping, and waxing them.
• Empty and clean trash receptacles and collect recycling.
• Clean, sanitize, and supply bathrooms.
• Clean and service custodial equipment as needed.
• Perform minor repairs on furniture, buildings, and equipment.
• Report any safety, sanitary, or fire hazards to the appropriate department.
• Lock and unlock windows, doors, and gates.
• Ensure grounds areas are clean and orderly.
Senior Medical Screener
Octapharma Plasma Inc - Dundalk, MD
August 2016 to January 2019
• Performed finger sticks and utilized screening to obtain hematocrit and protein readings.
• Performed clerical duties including creating and maintaining donor record files and inputting information into the donor management computer software.
• Answered all donor inquiries regarding the procedure, payment and company policies in a prompt, professional manner.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Oversaw talented team of six medical screeners by actively communicating project information, remedying issues and delivering positive feedback. Certified Nursing Assistant
University Specialty Hospital - Baltimore, MD
April 2004 to June 2011
• Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
• Applied cleaned dressings, slings, stockings, or support bandages, under direction of nurse or physician.
• Collected specimens, such as urine, feces, or sputum.
• Assessed patients' vital signs, documenting all information and recorded any pertinent changes to report to charge nurse.
CNA - Certified Nursing Assistant
Lorien Health Services - Baltimore, MD
April 2002 to February 2004
• Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
• Apply cleaned dressings, slings, stockings, or support bandages, under direction of nurse or physician.
• Collects specimens, such as urine, feces, or sputum.
• Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
• Assess patients' vital signs, documenting all information and recorded any pertinent changes to report to charge nurse.
Education
Associate's degree in Medical Billing & Coding Specialist Ultimate Medical Academy-Tampa - Tampa, FL
July 2021 to November 2023
High school diploma
Lake Clifton-Eastern High School - Baltimore, MD
September 1995 to June 1999
Skills
• Scheduling
• Customer Service Skills
• EMR
• Outlook
• Microsoft Excel
• Cleaning Experience
• Customer Service
• Medical Terminology
• Aseptic Technique
• Infection Control Training
• Vital Signs
• Patient Care
• Experience Administering Injections
• Phlebotomy
• Venipuncture
• Medical office experience
• Medical receptionist
• Computer skills
• Caregiving
• Medical records
• Home care
• Computer literacy
• Typing
• Senior care
• EHR systems
• ICD-9
• CPT coding
• ICD-10
• Medical Billing
• Insurance Verification
• Clerical Experience
• Epic
• ICD Coding
• Medical terminology
• Phlebotomy
• EKG
• Typing
• EMR systems
• Front desk
• Communication skills
• Personal assistant experience
• Administrative experience
• Care plans
• Laboratory experience
• Ophthalmology
• Organizational skills
• Phone etiquette
• Time management
• Hospital experience
Certifications and Licenses
CNA
AED Certification
BLS Certification
First Aid Certification
Driver's License
State Tested Nursing Assistant
Additional Information
Key Skills
• Issue resolution
• Customer service
• Compliance
• Motivated team player
• Medical terminology knowledge
• Infection control and aseptic procedures
• Charting and clinical documentation