Administrative Assistant Data Entry

RS

RENE SUGGS

****.*******@*****.*** 754-***-**** Fort Lauderdale, FL 33308

Skills

• Business Writing

• Technologically Savvy

• Data Entry and Documentation

• Advanced Microsoft Office Suite Knowledge

• Multi-Line Telephone Systems

• Strong Organizational Skills

• Document and File Management

• Verbal and Written Communication

Education and Training

Atlantic Vocational Technical Center Coconut Creek, FL Class of 2010 Honors Psychology

Graphic Design, Web Design, and Multimedia

Experience

Lakdas/Yohalem Engineering

Fort Lauderdale, FL

Administrative Assistant

02/2020 – Current

• Organized and maintained filing and document management systems by coordinating, archiving and purging files.

• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

• Keyed in customer contacts and delivery dates to update details in company databases.

• Directed customer communication to appropriate department personnel.

• Took dictation in shorthand or by machine to transcribe notes to computer or typewriter.

• Answered phones and emails to schedule appointments and provide general office information.

• Greeted visitors or callers daily to handle questions or direct to appropriate staff.

• Took detailed and thorough messages when staff member was unavailable.

• Obtained scanned records and uploaded to database.

• Delivered exceptional customer service through direct communication with clients and team members.

• Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.

• Managed incoming and outgoing mail, filing, and meeting coordination.

• Wrote email messages, memos and business letters for management, and proofread documentation to provide error-free correspondence. But Faux Stone

(Architectural Superstore)

Oakland Park, FL

Administrative Assistant

07/2016– 03/2018

Escape the Quest

Pompano Beach, FL

Customer Service Representative

11/2015– 07/2016

• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

• Keyed in customer contacts and delivery dates to update details in company databases.

• Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.

• Directed customer communication to appropriate department personnel.

• Prepared shipping packages and/or freight shipments by printing labels, preparing packing slips and verifying orders.

• Managed office duties, ordered materials, organized workspaces, answered emails and phone calls.

• Organized and maintained filing and document management systems by coordinating, archiving and purging files.

• Answered phones and emails to schedule appointments and provide general office information.

• Took dictation in shorthand or by machine to transcribe notes to computer or typewriter.

• Greeted visitors or callers daily to handle questions or direct to appropriate staff.

• Took detailed and thorough messages when staff member was unavailable.

• De-escalated problematic customer concerns, maintaining calm friendly demeanor.

• Educated customers on special pricing opportunities and company offerings.

• Documented customer correspondence to track requests, problems, and solutions.

• Assisted customers with making payments or establishing payment plans to bring accounts current.

• Upheld quality control policies and procedures to increase customer satisfaction.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

• Consulted with customers to resolve service and billing issues.

• Answered telephones to provide product and service information.

• Analyzed customer activity to promote safe and secure environment.

• Made outbound calls to obtain account information.

• Explained benefits, features, and recommendations to maximize client retention.

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