Customer Service Administrative Assistant

Salem’s Notes:

Ludy is a self-motivated and highly dedicated individual with 15+ years of experience in Customer Service and Client support. His last position at Catholic Charities was a permanent position but it ended due to the pandemic and funding. Ludy is bilingual Spanish in verbal and written communication. She works well independently and on a Team. She also has a strong attention to detail. Her Data Entry scores are excellent with 100% accuracy. She has worked on contract assignments as well as Direct Hire positions. She is available immediately.

LUDYMAR RAMOS

Experience

Aug. 2018- Aug. 2019 Catholic Charities Chicago, IL

Administrative Assistant / Office Support Specialist

● Managed all file opening and closures.

● Placed orders for supplies and spoke with vendors.

● Facilitated the process for client visits to caseworkers.

● Processed monthly bills for payments and forwarded to accounting.

Jan.2018 -Aug. 2018 American Utility Management/RP Lombard, IL

Invoice Processing Operations Coordinator (Contract)

● Retrieved monthly bills and invoices for corporate accounts.

● Phoned customers to remind of current past due bills.

● Communicated with city villages for sewer and disposal billing.

● Processed current bills for payments and forwarded to accounting.

Sept. 2017 - Jan. 2018 Pega Financial Solutions Villa Park, IL

Operations Manager (Contract)

● Handled all operations procedures for administrative office for the business.

● Scheduled financial meetings and prepared program analysis reports.

● Attended conference calls and conventions for marketing purposes.

● Opened and closed business properties and oversaw the billing and permissions

for permits of construction for the properties.

Nov. 2016 - Sept. 2017 Mevorah Law Offices LLC Lombard, IL

Administrative Assistant

● Docket Manager: Docket all court ordered dates for current cases.

● Bilingual Interpreter: Translated with clients and attorneys.

● Legal Assistant: File, open and closed cases, set up follow-up appointments with clients.

● Communicate with paralegals on case management.

● Retain payments from clients for services rendered.

● Send court letters of upcoming court dates to client.

● Open and closed the office and worked some Saturdays to cover.

● Answer and screen all potential clients for cases.

Jan. 2016 - Oct. 2016 Job Giraffe /Redspeed, IL Lombard, IL

Bilingual Customer Representative (Contract)

● Handled bilingual calls and informed customers on their notices.

● Processed Credit Card payments.

● Forward customer concerns to proper departments for handling.

Dec. 2014-Jan. 2016 Fellows Staffing/FP Mailing Schaumburg, IL

Customer Care Representative (Contract)

●Temp to hire bilingual customer service representative.

●Managed a high volume of incoming calls.

●Responsible for translation of contracts.

●Researched payment issues.

●Set up new customer accounts.

●Refunded and reconciled postage issues.

●Technical support dealing with bypassing IP addresses

●Participated in an internal audit

●ISO certified

Nov. 2013-Nov. 2014 Inktel Chicago, IL

Customer Service (Contract)

●Seasonal bilingual call center representative for Walmart.com.

●Provided exemplary customer service for a high volume nationwide online retailer.

●Responsible for taking up to 100 calls a day.

●Processed returns, credits, exchanges, and new orders.

Feb.2011-Apr. 2013

Unifirst Corporation

Melrose Park, IL

Quality Assurance/Order Processing

●Communicated with the truck drivers on incoming orders.

●Quality check on all linens.

●Translated to other associates production expectations.

May 2010 to January 2011

Break in jobs - Family caretaker

Oct.2006-Apr. 2010

Avlon Industries

Melrose Park, IL

Client Support

●Maintained ongoing customer relationships by providing excellent customer service.

●Updated contracts and set appointments.

●Addressed customer concerns.

●Worked closely with field representatives.

●Handled distributor orders.

●Helped position technical team for assignments.

Education

Bilingual Communications and Consulting

Milwaukee, WI

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