Customer Service Representative

SKILLS

EXPERIENCE

Destyni Taylor

334-***-**** ************@*****.*** Montgomery, Alabama 36117

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and e fectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

• Product inspection • Multitasking

• Con ict resolution • Quality control

• Computer pro ciency • Time management

• Order processing • Safety compliance

• Organizational skills

RECEIVING CLERK

Sysco Inc.

Prattville, ALABAMA

June 2021 - Present

• Maintained a clean and organized receiving area while adhering to safety regulations.

• Utilized problem-solving abilities to resolve any issues that arose during the receipt process promptly.

• Operated various types of warehouse equipment such as forklifts, pallet jacks and hand trucks safely and e fectively.

• Compiled reports on received items and updated inventory records.

• Inspected shipments for damages and reported any issues to suppliers.

• Inspected merchandise for damage or defects and reported discrepancies to vendors accordingly.

• Organized storeroom, properly stocking merchandise for easy retrieval.

• Unpacked and examined incoming shipments, noting and reporting consistency, discrepancies, or damages. Demonstrated excellent communication skills when interacting with suppliers, vendors, customers and other internal personnel.

•

• Accurately monitored, tracked and recorded incoming shipments in the company database system.

• Assigned items to appropriate storage locations for inventory accuracy. REMOTE LOAN CUSTOMER SERVICE REPRESENTATIVE

Blue Novis

Montgomery, ALABAMA

March 2018 - June 2021

Conducted regular reviews of existing accounts to identify potential risks or delinquencies that may require additional follow-up.

•

• Advised management on changes needed in order to meet changing regulatory requirements.

• Developed strong relationships with loan customers through e fective communication and problem-solving skills.

• Researched complex cases involving multiple parties or entities in order to provide accurate solutions.

• Performed detailed analysis of customer credit reports to determine appropriate levels of risk associated with loans. EDUCATION

• Provided superior customer service to loan customers by promptly addressing inquiries and resolving complaints. Maintained accurate records of loan customer information, including payments, account balances, contact details, and credit history.

•

• Recognized opportunities for cross-selling products based on individual customer needs.

• Participated in team meetings with other departments to discuss ways of improving services provided.

• Veri ed the accuracy of documentation submitted by loan customers for processing purposes. Handled incoming calls from loan customers regarding nancial transactions and account statuses in a professional manner.

•

• Processed loan applications and ensured accuracy prior to submission for approval. CUSTOMER SERVICE REPRESENTATIVE

Convergent

Montgomery, ALABAMA

April 2015 - March 2018

• Handled customer complaints and inquiries in a courteous and e cient manner. Demonstrated excellent communication skills, both verbal and written, in order to e fectively interact with customers.

•

• Developed strong customer relationships and loyalty through e fective communication.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Responded to telephone inquiries and complaints following standard operating procedures. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

•

• Addressed customers courteously using suitable methods and problem-solving skills.

• Assisted customers with product selection by providing detailed information about available products and services.

• Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.

• Remained open to feedback from supervisor and peers to build and improve skills set.

• Updated and maintained database with accurate customer information and timely data entry. Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

•

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

•

BACHELOR OF ARTS (B.A.) IN BUSINESS ADMINISTRATION CANDIDATE

University of Phoenix, Phoenix, AZ

Expected graduation Dec 2026

HIGH SCHOOL DIPLOMA

Robert E. Lee High School, Montgomery, ALABAMA

May 2015

Contact this candidate